BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

84

Problems in view

76%

Platform resolution rate

10h

Median first response

1735

Users affected

InvestigatinghighDataPostloop

Bulk CSV import silently drops rows over 280 characters

Importing a 400-row CSV produced 361 scheduled posts with no error. The dropped rows were all long-form LinkedIn copy.

19 also affectedReported 16d agoResponded 15d ago
Fix plannedhighPerformanceSendhaven

Segment builder times out above 1.5M contacts

Compound segments with three or more conditions time out at the 60 second gateway limit on our largest list.

16 also affectedReported 26d agoResponded 25d ago
Confirmed resolvedhighPerformancePlotkit

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

26 also affectedReported 29d agoResponded 28d agoUser-confirmed Aug 13, 2026
ResolvedhighDataVerbatim

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

23 also affectedReported 1mo agoResponded 1mo ago
Confirmed resolvedhighUIChainhouse

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

28 also affectedReported 1mo agoResponded 1mo agoUser-confirmed Aug 2, 2026
Confirmed resolvedhighSearchLoopspace

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

33 also affectedReported 1mo agoResponded 1mo agoUser-confirmed Jul 27, 2026
ResolvedhighCrawlerRankforge

Crawler ignores robots.txt crawl-delay

Our staging environment was crawled at 40 req/s despite a crawl-delay of 10, which triggered our rate limiter.

12 also affectedReported 2mo agoResponded 2mo ago
InvestigatinghighIntegrationsLayerkit

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

33 also affectedReported 2mo agoResponded 2mo ago
AcknowledgedhighIntegrationsProspectly

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

14 also affectedReported 2mo agoResponded 2mo ago
ResolvedhighAPISendhaven

Bounce webhook fires twice for soft bounces

Every soft bounce delivers two identical webhook events, which double-counts suppression in our CRM.

41 also affectedReported 2mo agoResponded 2mo ago
Confirmed resolvedhighIntegrationsTestfield

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

25 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Aug 4, 2026
Confirmed resolvedhighUIFormcraft

Long forms render off-screen on Android Chrome

Forms over 15 questions push the submit button outside the viewport on Android Chrome with a keyboard open.

26 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Jul 15, 2026
Confirmed resolvedhighDataNorthstar SEO

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

36 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Jul 8, 2026
Confirmed resolvedhighDataChartwright

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

20 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Jul 9, 2026
InvestigatinghighDataSerptide

Rank data gaps on mobile SERPs for non-US locales

Mobile rank data for DE and JP shows gaps of two to four days per month with no notification.

33 also affectedReported 2mo agoResponded 2mo ago
InvestigatinghighIntegrationsCadence

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

14 also affectedReported 2mo agoResponded 2mo ago
Fix plannedhighSearchChainhouse

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

35 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPITallyhawk

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

3 also affectedReported 3mo agoResponded 3mo ago
Confirmed resolvedhighPublishingPostloop

Scheduled threads post out of order after a retry

When the first post of a thread fails and retries, the remaining posts publish before the retry lands, so the thread reads backwards. Reproduced on three accounts.

47 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 16, 2026
ResolvedhighDataEchotext

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

36 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPILinkyard

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

36 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPIThreadline

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

38 also affectedReported 4mo agoResponded 3mo ago
Confirmed resolvedhighUISlate

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

2 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 23, 2026
Fix plannedhighAPIPatchwork

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

9 also affectedReported 4mo agoResponded 4mo ago
Confirmed resolvedhighIntegrationsWagebase

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

20 also affectedReported 4mo agoResponded 4mo agoUser-confirmed Apr 29, 2026
ResolvedhighDataNorthstar SEO

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

7 also affectedReported 4mo agoResponded 4mo ago
ResolvedhighDataCascade

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

34 also affectedReported 5mo agoResponded 5mo ago
ResolvedhighDataReviewline

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

14 also affectedReported 5mo agoResponded 5mo ago
Confirmed resolvedhighBugBeacon

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

25 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Apr 2, 2026
OpenhighAuthBenchmarq

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

3 also affectedReported 6mo agoNo response yet
ResolvedhighAuthPayline

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

16 also affectedReported 6mo agoResponded 6mo ago
AcknowledgedhighIntegrationsPingdesk

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

21 also affectedReported 6mo agoResponded 6mo ago
ResolvedhighAuthLoopspace

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

12 also affectedReported 6mo agoResponded 6mo ago
Confirmed resolvedhighAuthEchotext

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

28 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Mar 20, 2026
Confirmed resolvedhighDataBeacon

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

11 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Mar 1, 2026
ResolvedhighDataGridwork

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

11 also affectedReported 7mo agoResponded 7mo ago
Confirmed resolvedhighIntegrationsQueuely

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

36 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Feb 7, 2026
ResolvedhighDataDeskwise

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

9 also affectedReported 8mo agoResponded 8mo ago
Confirmed resolvedhighAPIReachlab

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

28 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Jan 7, 2026
Confirmed resolvedhighAuthBacklogic

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

11 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 31, 2025
Confirmed resolvedhighUIBalancebook

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

31 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Jan 8, 2026
ResolvedhighIntegrationsNorthstar SEO

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

32 also affectedReported 9mo agoResponded 9mo ago
ResolvedhighAPIPatchwork

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

12 also affectedReported 9mo agoResponded 9mo ago
InvestigatinghighIntegrationsSeedlist

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

12 also affectedReported 9mo agoResponded 9mo ago
Confirmed resolvedhighAPIHuddleboard

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

36 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Nov 28, 2025
Confirmed resolvedhighDataLanterna

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

24 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Nov 28, 2025
AcknowledgedhighAPIQueuely

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

18 also affectedReported 10mo agoResponded 10mo ago
Confirmed resolvedhighAPIPagewise

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

34 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Nov 27, 2025
InvestigatinghighBugDocubase

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

35 also affectedReported 11mo agoResponded 11mo ago
ResolvedhighIntegrationsTrackwell

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

23 also affectedReported 11mo agoResponded 11mo ago
Confirmed resolvedhighIntegrationsEvalspace

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

14 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Sep 28, 2025
Fix plannedhighBugBeacon

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

28 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighAuthHuddleboard

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

32 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 15, 2025
ResolvedhighDataCubely

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

25 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataLandkit

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

7 also affectedReported 1y agoResponded 1y ago
ResolvedhighBillingMetricbase

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

17 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighUIAskly

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

8 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 29, 2025
ResolvedhighDataSeedlist

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

6 also affectedReported 1y agoResponded 1y ago
AcknowledgedhighPerformanceTracepoint

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

11 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighDataPayline

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

13 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 15, 2025
Confirmed resolvedhighDataSignalpeak

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

17 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 18, 2025
Confirmed resolvedhighAPINotewell

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

34 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 26, 2025
ResolvedhighDataWagebase

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

7 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighBugReplybox

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

25 also affectedReported 1y agoResponded 1y agoUser-confirmed Jun 29, 2025
ResolvedhighIntegrationsReviewline

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

33 also affectedReported 1y agoResponded 1y ago
ResolvedhighAPILinkyard

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

10 also affectedReported 1y agoResponded 1y ago
ResolvedhighIntegrationsTracewell

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

2 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthTicketwell

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

24 also affectedReported 1y agoResponded 1y ago
OpenhighAuthScriptly

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

4 also affectedReported 1y agoNo response yet
ResolvedhighAuthTracepoint

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

34 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighUIAskly

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

3 also affectedReported 1y agoResponded 1y agoUser-confirmed May 25, 2025
ResolvedhighDataNorthstar SEO

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

22 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighIntegrationsDraftboard

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

4 also affectedReported 1y agoResponded 1y agoUser-confirmed May 21, 2025
ResolvedhighDataNotewell

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

8 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataPulsegraph

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

18 also affectedReported 1y agoResponded 1y ago
ResolvedhighBillingTracepoint

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

8 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataEvalspace

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

17 also affectedReported 1y agoResponded 1y ago
ResolvedhighPerformanceBillwave

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

33 also affectedReported 1y agoResponded 1y ago
Confirmed resolvedhighUITrackwell

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

25 also affectedReported 1y agoResponded 1y agoUser-confirmed Apr 23, 2025
Confirmed resolvedhighUIVerbatim

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

4 also affectedReported 1y agoResponded 1y agoUser-confirmed May 1, 2025
ResolvedhighAuthSlate

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

7 also affectedReported 1y agoResponded 1y ago
ResolvedhighIntegrationsChatline

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

23 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthChartwright

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

25 also affectedReported 1y agoResponded 1y ago
ResolvedhighUIBillwave

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

39 also affectedReported 1y agoResponded 1y ago

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%