BetterProblems
Postloop problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
6
Problems in view
76%
Platform resolution rate
10h
Median first response
161
Users affected
Analytics export omits the last day of the range
Selecting 1–31 August exports through the 30th. Off-by-one in the range boundary.
Editor role cannot reschedule a post they created
An editor can create and submit a post but cannot move it once it is approved, which forces an admin into every small timing change.
Bulk CSV import silently drops rows over 280 characters
Importing a 400-row CSV produced 361 scheduled posts with no error. The dropped rows were all long-form LinkedIn copy.
Instagram carousel previews show the wrong crop
The preview applies a 1:1 crop even when the post is set to 4:5, so approvers sign off on a framing that is not what publishes.
Scheduled threads post out of order after a retry
When the first post of a thread fails and retries, the remaining posts publish before the retry lands, so the thread reads backwards. Reproduced on three accounts.
Two-factor reset email never arrives on custom domains
Users on a company domain with a strict DMARC policy do not receive the 2FA reset email. Support had to reset manually.