BetterProblems
Tallyhawk problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
4
Problems in view
76%
Platform resolution rate
10h
Median first response
62
Users affected
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.