BetterSaaS
ResolvedhighAuthProblem #129

Session expires without warning mid-edit

Ticketwell

100% of problems resolved · median first response 4h

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

Environment

API · v2 · server-side

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jun 10, 2025

    Yuki Tanaka reported this problem as a verified user.

Other Ticketwell problems

Confirmed resolvedlowPermissions

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

26 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 18, 2025