BetterProblems
What actually goes wrong
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
42
Problems in view
76%
Platform resolution rate
10h
Median first response
964
Users affected
Analytics export omits the last day of the range
Selecting 1–31 August exports through the 30th. Off-by-one in the range boundary.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Funnel step ordering resets after a browser refresh
Reordering funnel steps is lost on refresh unless the funnel is saved first, and there is no unsaved-changes warning.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Filters reset when navigating back
Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.
Asset library search ignores filenames
Search only matches tags, so an asset with no tags is unfindable even by exact filename.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Mobile layout breaks on long titles
Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Products by support behaviour
Resolution rate over the full problem history.
6 problems · 2 resolved
4 problems · 3 resolved
4 problems · 2 resolved
1 problems · 0 resolved
1 problems · 0 resolved
2 problems · 1 resolved
1 problems · 0 resolved
3 problems · 1 resolved
2 problems · 2 resolved
3 problems · 1 resolved
2 problems · 1 resolved
2 problems · 0 resolved
4 problems · 4 resolved
1 problems · 0 resolved
1 problems · 1 resolved
4 problems · 4 resolved
2 problems · 2 resolved
2 problems · 2 resolved
1 problems · 1 resolved
4 problems · 3 resolved
2 problems · 2 resolved
4 problems · 4 resolved
1 problems · 1 resolved
3 problems · 3 resolved
1 problems · 0 resolved
4 problems · 3 resolved
4 problems · 1 resolved
2 problems · 1 resolved
4 problems · 4 resolved
3 problems · 2 resolved
2 problems · 1 resolved
4 problems · 4 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 3 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
4 problems · 4 resolved
4 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 1 resolved
3 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
3 problems · 2 resolved
3 problems · 3 resolved
2 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
4 problems · 2 resolved
4 problems · 4 resolved
2 problems · 2 resolved
3 problems · 3 resolved
4 problems · 4 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 2 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved