BetterSaaS
ResolvedhighAPIProblem #7

Bounce webhook fires twice for soft bounces

Sendhaven

50% of problems resolved · median first response 13h

Every soft bounce delivers two identical webhook events, which double-counts suppression in our CRM.

Environment

Web · Chrome 141

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jul 2, 2026

    Noor Hassan reported this problem as a verified user.

Other Sendhaven problems

Fix plannedhighPerformance

Segment builder times out above 1.5M contacts

Compound segments with three or more conditions time out at the 60 second gateway limit on our largest list.

16 also affectedReported 26d agoResponded 25d ago