BetterSaaS
ResolvedhighAuthProblem #194

Two-factor reset loops on some domains

Chartwright

100% of problems resolved · median first response 17h

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

Environment

Web · Firefox 140 · Windows 11

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Mar 31, 2025

    Tomas Nowak reported this problem as a verified user.

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