BetterSaaS
OpenhighAuthProblem #176

Two-factor reset loops on some domains

Scriptly

50% of problems resolved · median first response 18h

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

Environment

Web · Chrome 141 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jun 4, 2025

    Vera Chen reported this problem as a verified user.

Other Scriptly problems

Confirmed resolvedmediumPerformance

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

3 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Dec 4, 2025