BetterSaaS
InvestigatinghighIntegrationsProblem #25

Integration disconnects silently after token refresh

Cadence

75% of problems resolved · median first response 25h

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

Environment

Web · Edge 141 · Windows 11

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jun 21, 2026

    Ondine Novak reported this problem as a verified user.

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