BetterSaaS
ResolvedhighPerformanceProblem #210

CSV export times out on large accounts

Billwave

100% of problems resolved · median first response 5h

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

Environment

Web · Safari 19 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Apr 20, 2025

    Clara Mensah reported this problem as a verified user.

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