BetterProblems
Layerkit problems
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
4
Problems in view
76%
Platform resolution rate
10h
Median first response
118
Users affected
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.