BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
169
Reviews in view
131
Verified
4.6
Average rating
81%
Platform verified rate
Deliverability tooling is a category above
Per-domain reputation monitoring caught a warm-up problem before it cost us a send. Segmentation is fast on a two million contact list. Pricing gets steep past the mid tier.
Loved
Deliverability, segmentation speed
Complaints
Enterprise pricing
Send-based pricing suits a dormant list
Half our list is seasonal. Paying per send rather than per contact cut our bill by about sixty percent. Automations are simple but adequate.
Loved
Pricing model
Complaints
Shallow automations
Reliable day to day
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Ease of use
Complaints
Mobile experience
Solid, with a couple of rough edges
We had one billing mix-up which was corrected the same week without argument.
Loved
Price
Support is the differentiator
Good value at our size. I would want more depth if we doubled the team.
Loved
Ease of use
Better than what we left
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Limited integrations
Fine, not flashy
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Price
Complaints
Advanced settings are buried
Good fit for a small team
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Price
Complaints
Price at the top tier
Best template system we have used
Brand tokens mean a regional team cannot accidentally ship off-brand. Deliverability is fine but not a differentiator; we still monitor separately.
Loved
Brand tokens, component editor
Complaints
Deliverability tooling is basic
Reliable day to day
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Reporting
Complaints
Reporting depth
Reliable day to day
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Support responsiveness
Complaints
Reporting depth
Reliable day to day
The core workflow is well thought through. Some of the settings are buried.
Loved
Reporting
Fine, not flashy
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding
Complaints
Occasional slow support
Support is the differentiator
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Ease of use
Complaints
Occasional slow support
Support is the differentiator
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reporting
Complaints
Occasional slow support
Straightforward and fast
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Worth the switch
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Integrations
Complaints
Mobile experience
Support is the differentiator
Does what it says. The onboarding was better than I expected for the price.
Loved
Reliability
Complaints
Documentation
Support answered on a Sunday during an incident
We had a bounce spike from a bad import. First response in eighteen minutes, root cause the same day, and they published the incident publicly. That is why we renewed.
Loved
Support responsiveness
Complaints
Template editor feels dated
Replaced two tools with this
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Price
Complaints
Mobile experience
Reliable day to day
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Onboarding
Replaced two tools with this
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reliability
Complaints
Limited integrations
Better than what we left
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Onboarding
Complaints
Price at the top tier
Solid, with a couple of rough edges
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Support responsiveness
Complaints
Price at the top tier
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