BetterSaaS

BetterReviews

Reviews, tied to the job they were written for

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

169

Reviews in view

131

Verified

4.6

Average rating

81%

Platform verified rate

Priya NandanVerified user16d ago
Sendhavenfor Email Marketing

Deliverability tooling is a category above

Per-domain reputation monitoring caught a warm-up problem before it cost us a send. Segmentation is fast on a two million contact list. Pricing gets steep past the mid tier.

Loved

Deliverability, segmentation speed

Complaints

Enterprise pricing

55 found this helpful
Dev RaoVerified user25d ago
Emberlyfor Email Marketing

Send-based pricing suits a dormant list

Half our list is seasonal. Paying per send rather than per contact cut our bill by about sixty percent. Automations are simple but adequate.

Loved

Pricing model

Complaints

Shallow automations

23 found this helpful
Lucia MarquesVerified user1mo ago
Sendhavenfor Email Marketing

Reliable day to day

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Ease of use

Complaints

Mobile experience

5 found this helpful
Nils BauerVerified user1mo ago
Sendhavenfor Email Marketing

Solid, with a couple of rough edges

We had one billing mix-up which was corrected the same week without argument.

Loved

Price

4 found this helpful
Ondine RossiVerified user1mo ago
Emberlyfor Email Marketing

Support is the differentiator

Good value at our size. I would want more depth if we doubled the team.

Loved

Ease of use

6 found this helpful
Theo SilveiraVerified user1mo ago
Mailglowfor Email Marketing

Better than what we left

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Support responsiveness

Complaints

Limited integrations

7 found this helpful
Priya MarquesVerified user1mo ago
Flowmintfor Email Marketing

Fine, not flashy

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Price

Complaints

Advanced settings are buried

4 found this helpful
Ines LindqvistVerified user2mo ago
Emberlyfor Email Marketing

Good fit for a small team

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Price

Complaints

Price at the top tier

7 found this helpful
June ParkVerified user2mo ago
Mailglowfor Email Marketing

Best template system we have used

Brand tokens mean a regional team cannot accidentally ship off-brand. Deliverability is fine but not a differentiator; we still monitor separately.

Loved

Brand tokens, component editor

Complaints

Deliverability tooling is basic

26 found this helpful
Sanne FerreiraVerified user2mo ago
Mailglowfor Email Marketing

Reliable day to day

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Reporting

Complaints

Reporting depth

7 found this helpful
Callum CostaVerified user2mo ago
Mailglowfor Email Marketing

Reliable day to day

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Support responsiveness

Complaints

Reporting depth

6 found this helpful
Anya MensahVerified user2mo ago
Sendhavenfor Email Marketing

Reliable day to day

The core workflow is well thought through. Some of the settings are buried.

Loved

Reporting

0 found this helpful
Sofia RossiUnverified2mo ago
Flowmintfor Email Marketing

Fine, not flashy

The reporting finally gave our lead something to take into the monthly review.

Loved

Onboarding

Complaints

Occasional slow support

5 found this helpful
Lucia VegaVerified user2mo ago
Mailglowfor Email Marketing

Support is the differentiator

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Ease of use

Complaints

Occasional slow support

6 found this helpful
Bruno OkoyeVerified user2mo ago
Mailglowfor Email Marketing

Support is the differentiator

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Reporting

Complaints

Occasional slow support

3 found this helpful
Sanne MoreauVerified user2mo ago
Emberlyfor Email Marketing

Straightforward and fast

A few rough edges in the UI, but the underlying engine is dependable.

Loved

Integrations

6 found this helpful
Tomas TanakaUnverified3mo ago
Mailglowfor Email Marketing

Worth the switch

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Integrations

Complaints

Mobile experience

4 found this helpful
Tomas NowakVerified user3mo ago
Flowmintfor Email Marketing

Support is the differentiator

Does what it says. The onboarding was better than I expected for the price.

Loved

Reliability

Complaints

Documentation

4 found this helpful
Lena FischerVerified user3mo ago
Sendhavenfor Email Marketing

Support answered on a Sunday during an incident

We had a bounce spike from a bad import. First response in eighteen minutes, root cause the same day, and they published the incident publicly. That is why we renewed.

Loved

Support responsiveness

Complaints

Template editor feels dated

37 found this helpful
Ines LarsenUnverified3mo ago
Sendhavenfor Email Marketing

Replaced two tools with this

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Price

Complaints

Mobile experience

3 found this helpful
Vera HoffmanVerified user3mo ago
Flowmintfor Email Marketing

Reliable day to day

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Onboarding

7 found this helpful
Vera RossiVerified user3mo ago
Sendhavenfor Email Marketing

Replaced two tools with this

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Reliability

Complaints

Limited integrations

5 found this helpful
Sofia RossiVerified user3mo ago
Mailglowfor Email Marketing

Better than what we left

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Onboarding

Complaints

Price at the top tier

3 found this helpful
Sofia PetrovVerified user3mo ago
Mailglowfor Email Marketing

Solid, with a couple of rough edges

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Support responsiveness

Complaints

Price at the top tier

5 found this helpful

Showing 24 of 169 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.

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