BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
60
Reviews in view
48
Verified
4.4
Average rating
81%
Platform verified rate
One engagement model across networks
Normalising metrics across five networks is the hard part and they do it well. Competitor benchmarking is useful but the peer set needs manual curation.
Loved
Normalisation, export
Complaints
Manual peer sets
Worth the switch
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Limited integrations
Tells you what to make next
Content-type breakdowns changed our production mix. Less useful as a reporting tool for stakeholders.
Loved
Content insight
Complaints
Weak stakeholder reporting
Held up as we grew
Good value at our size. I would want more depth if we doubled the team.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Support is the differentiator
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Integrations
Complaints
Reporting depth
Better than what we left
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Performance
Complaints
Mobile experience
Fine, not flashy
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reliability
Fine, not flashy
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Performance
Complaints
Mobile experience
Fine, not flashy
Support answered within a few hours both times I needed them.
Loved
Reporting
Complaints
Advanced settings are buried
Good fit for a small team
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reporting
Complaints
Limited integrations
Good fit for a small team
We had one billing mix-up which was corrected the same week without argument.
Loved
Onboarding
Complaints
Price at the top tier
Fine, not flashy
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Reporting
Complaints
Reporting depth
Better than what we left
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Ease of use
Complaints
Price at the top tier
Straightforward and fast
Good product held back slightly by thin documentation on the advanced features.
Loved
Reporting
Complaints
Documentation
Solid, with a couple of rough edges
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Price
Straightforward and fast
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Complaints
Price at the top tier
Held up as we grew
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Support responsiveness
Complaints
Limited integrations
Straightforward and fast
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Does the job without drama
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Complaints
Advanced settings are buried
Sensible defaults
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Support responsiveness
Complaints
Documentation
Replaced two tools with this
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Performance
Complaints
Price at the top tier
Does the job without drama
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Integrations
Complaints
Reporting depth
Does the job without drama
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Price
Does the job without drama
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Performance
Complaints
Advanced settings are buried
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