Sendhaven
Claimed & verifiedDeliverability-obsessed marketing email.
BetterScore
Avg rating
4.6
85 reviews · 62 verified
Would recommend
93%
4★ and above
Resolution rate
50%
1 of 2 problems
Median first response
13h
100% of problems answered
Open problems
1
16 users affected
About
Sendhaven is a marketing email platform built around deliverability: warm-up automation, per-domain reputation monitoring, segmentation and a template system designed for high-volume senders.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
high confidence · 68 reviews in this job · fit 94
Score breakdown
How the BetterScore of 91.6 in Email Marketing is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: high. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Deliverability
- · segmentation speed
- · Ease of use
- · Price
- · Onboarding
- · Integrations
- · Reporting
- · Support responsiveness
Common complaints
- · Enterprise pricing
- · Mobile experience
- · Limited integrations
- · Template editor feels dated
- · Documentation
- · Template editor
- · Reporting depth
- · Price at the top tier
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
1
User-confirmed
0
Median resolution
7d
Segment builder times out above 1.5M contacts
Compound segments with three or more conditions time out at the 60 second gateway limit on our largest list.
Bounce webhook fires twice for soft bounces
Every soft bounce delivers two identical webhook events, which double-counts suppression in our CRM.
Reviews
62 of 85 reviews come from verified users.
4.6
85 reviews
Deliverability tooling is a category above
Per-domain reputation monitoring caught a warm-up problem before it cost us a send. Segmentation is fast on a two million contact list. Pricing gets steep past the mid tier.
Loved
Deliverability, segmentation speed
Complaints
Enterprise pricing
Reliable day to day
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Ease of use
Complaints
Mobile experience
Solid, with a couple of rough edges
We had one billing mix-up which was corrected the same week without argument.
Loved
Price
Good fit for a small team
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding