BetterSaaS

BetterReviews

Reviews, tied to the job they were written for

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

60

Reviews in view

51

Verified

4.5

Average rating

81%

Platform verified rate

Nils BauerVerified user1mo ago
Testfieldfor User Research

Held up as we grew

Good product held back slightly by thin documentation on the advanced features.

Loved

Ease of use

Complaints

Advanced settings are buried

4 found this helpful
Yuki IyerVerified user2mo ago
Testfieldfor User Research

Solid, with a couple of rough edges

We had one billing mix-up which was corrected the same week without argument.

Loved

Ease of use

Complaints

Documentation

6 found this helpful
Clara OseiVerified user3mo ago
Insightlabfor User Research

Does the job without drama

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Performance

Complaints

Mobile experience

7 found this helpful
Nils BauerVerified user4mo ago
Insightlabfor User Research

Held up as we grew

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Integrations

5 found this helpful
Piotr PetrovVerified user4mo ago
Insightlabfor User Research

Replaced two tools with this

Good product held back slightly by thin documentation on the advanced features.

Loved

Performance

7 found this helpful
Piotr KimUnverified4mo ago
Insightlabfor User Research

Held up as we grew

Fine for what we need. Not the most powerful option but the least annoying.

Loved

Reporting

Complaints

Mobile experience

7 found this helpful
Alex WeberVerified user5mo ago
Testfieldfor User Research

Replaced two tools with this

The reporting finally gave our lead something to take into the monthly review.

Loved

Integrations

Complaints

Mobile experience

3 found this helpful
Zara OseiUnverified5mo ago
Asklyfor User Research

Replaced two tools with this

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Integrations

Complaints

Price at the top tier

6 found this helpful
Karim MensahVerified user5mo ago
Testfieldfor User Research

Straightforward and fast

Good product held back slightly by thin documentation on the advanced features.

Loved

Performance

Complaints

Price at the top tier

5 found this helpful
Sanne FerreiraVerified user5mo ago
Insightlabfor User Research

Straightforward and fast

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Priya MarquesUnverified6mo ago
Insightlabfor User Research

Fine, not flashy

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Price

Complaints

Reporting depth

4 found this helpful
Rafael BauerVerified user6mo ago
Insightlabfor User Research

Sensible defaults

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Ondine TanakaVerified user6mo ago
Testfieldfor User Research

Good fit for a small team

Support answered within a few hours both times I needed them.

Loved

Support responsiveness

Complaints

Documentation

7 found this helpful
Bruno ChenUnverified6mo ago
Asklyfor User Research

Support is the differentiator

The reporting finally gave our lead something to take into the monthly review.

Loved

Reporting

Complaints

Advanced settings are buried

7 found this helpful
Freya HoffmanVerified user6mo ago
Asklyfor User Research

Worth the switch

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Reporting

Complaints

Limited integrations

8 found this helpful
Ondine LarsenVerified user7mo ago
Testfieldfor User Research

Better than what we left

The reporting finally gave our lead something to take into the monthly review.

Loved

Ease of use

Complaints

Mobile experience

7 found this helpful
Hana LarsenVerified user7mo ago
Insightlabfor User Research

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Loved

Performance

Complaints

Documentation

2 found this helpful
Zara OseiVerified user8mo ago
Insightlabfor User Research

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Price

Complaints

Advanced settings are buried

2 found this helpful
Ines LarsenUnverified8mo ago
Testfieldfor User Research

Does the job without drama

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Integrations

Complaints

Advanced settings are buried

0 found this helpful
Ondine HaddadVerified user9mo ago
Insightlabfor User Research

Good fit for a small team

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Price

Complaints

Advanced settings are buried

6 found this helpful
Clara TanakaVerified user9mo ago
Testfieldfor User Research

Support is the differentiator

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Onboarding

1 found this helpful
Kwame OseiVerified user9mo ago
Asklyfor User Research

Fine, not flashy

The API is clean and documented, which made our integration a one-day job.

Loved

Reporting

Complaints

Limited integrations

2 found this helpful
Priya SilveiraVerified user9mo ago
Asklyfor User Research

Straightforward and fast

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Reporting

Complaints

Reporting depth

4 found this helpful
Elena SilveiraVerified user9mo ago
Insightlabfor User Research

Solid, with a couple of rough edges

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Performance

Complaints

Occasional slow support

2 found this helpful

Showing 24 of 60 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.

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