Priya Nandan

Deliverability tooling is a category above

Per-domain reputation monitoring caught a warm-up problem before it cost us a send. Segmentation is fast on a two million contact list. Pricing gets steep past the mid tier.

Journey builder without the enterprise contract

Email, SMS and in-app in one canvas. CRM sync is reliable. Branch depth caps out around six levels, which we have hit twice.

Real multi-author support

Section-level subscriptions are the reason we moved. Three writers, three sections, one list. The CMS is basic but it does not need to be more.

Solid for teams under ten people

Above about ten seats the permissions model starts to strain — you get editor or admin and not much between. For a small team it is close to ideal.

Great at scale, poor at answering tickets

Fifty thousand keywords across nine locales, no complaints on the data. Support took nine days to respond to a billing question, and the answer was wrong.