BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
58
Reviews in view
43
Verified
4.7
Average rating
81%
Platform verified rate
Good fit for a small team
Good product held back slightly by thin documentation on the advanced features.
Loved
Integrations
Complaints
Reporting depth
Solid, with a couple of rough edges
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Occasional slow support
Better than what we left
Good product held back slightly by thin documentation on the advanced features.
Loved
Price
Complaints
Documentation
Sensible defaults
We had one billing mix-up which was corrected the same week without argument.
Loved
Onboarding
Complaints
Limited integrations
Held up as we grew
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Price at the top tier
Held up as we grew
Does what it says. The onboarding was better than I expected for the price.
Loved
Onboarding
Complaints
Advanced settings are buried
Good fit for a small team
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Reporting
Complaints
Price at the top tier
Reliable day to day
The reporting finally gave our lead something to take into the monthly review.
Loved
Reporting
Held up as we grew
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reporting
Complaints
Mobile experience
Solid, with a couple of rough edges
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Reporting
Sensible defaults
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Price
Complaints
Occasional slow support
Worth the switch
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Ease of use
Complaints
Advanced settings are buried
Better than what we left
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Price
Complaints
Mobile experience
Reliable day to day
Does what it says. The onboarding was better than I expected for the price.
Loved
Ease of use
Complaints
Price at the top tier
Good fit for a small team
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Performance
Sensible defaults
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Ease of use
Complaints
Price at the top tier
Fine, not flashy
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Does the job without drama
Support answered within a few hours both times I needed them.
Loved
Onboarding
Complaints
Occasional slow support
Worth the switch
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Integrations
Complaints
Occasional slow support
Good fit for a small team
Does what it says. The onboarding was better than I expected for the price.
Loved
Onboarding
Complaints
Documentation
Good fit for a small team
The API is clean and documented, which made our integration a one-day job.
Loved
Support responsiveness
Sensible defaults
Support answered within a few hours both times I needed them.
Loved
Reporting
Complaints
Occasional slow support
Replaced two tools with this
The templates saved us more time than I expected. Small thing, big effect.
Loved
Integrations
Complaints
Documentation
Good fit for a small team
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reporting
Complaints
Mobile experience
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