Sofia Rossi
VerifiedCategory Expert@sofiarossi · contributing since Jan 26, 2025
799
Reputation
10
Reviews written
2
Problems reported
48
Helpful votes
Reviews (10)
Support is the differentiator
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Onboarding
Complaints
Documentation
Fine, not flashy
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding
Complaints
Occasional slow support
Sensible defaults
We had one billing mix-up which was corrected the same week without argument.
Loved
Support responsiveness
Complaints
Limited integrations
Better than what we left
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Onboarding
Complaints
Price at the top tier
Reliable day to day
We had one billing mix-up which was corrected the same week without argument.
Loved
Price
Complaints
Limited integrations
Replaced two tools with this
Does what it says. The onboarding was better than I expected for the price.
Loved
Reporting
Complaints
Price at the top tier
Better than what we left
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Ease of use
Complaints
Reporting depth
Replaced two tools with this
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Complaints
Documentation
Showing 8 of 10 reviews.
Problems reported (2)
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.