BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
79
Reviews in view
67
Verified
4.3
Average rating
81%
Platform verified rate
Journey builder without the enterprise contract
Email, SMS and in-app in one canvas. CRM sync is reliable. Branch depth caps out around six levels, which we have hit twice.
Loved
Multi-channel, price
Complaints
Branch depth cap
Warehouse-native audiences are the differentiator
Audiences are defined in our warehouse, not duplicated in their tool. Branch-level experiments finally let us prove journey changes.
Loved
Warehouse-native, experimentation
Complaints
Steeper setup
Better than what we left
We had one billing mix-up which was corrected the same week without argument.
Loved
Reporting
Complaints
Documentation
Replaced two tools with this
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Support responsiveness
Complaints
Limited integrations
Replaced two tools with this
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Good fit for a small team
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding
Support is the differentiator
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reporting
Complaints
Mobile experience
Good fit for a small team
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Integrations
Complaints
Limited integrations
Fine, not flashy
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Better than what we left
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Support responsiveness
Complaints
Mobile experience
Support is the differentiator
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Support responsiveness
Complaints
Reporting depth
Straightforward and fast
Good value at our size. I would want more depth if we doubled the team.
Loved
Onboarding
Complaints
Occasional slow support
Sensible defaults
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Support responsiveness
Complaints
Reporting depth
Replaced two tools with this
The templates saved us more time than I expected. Small thing, big effect.
Loved
Performance
Sensible defaults
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Integrations
Complaints
Documentation
Does the job without drama
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Performance
Complaints
Mobile experience
Does the job without drama
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Price
Complaints
Documentation
Straightforward and fast
Support answered within a few hours both times I needed them.
Loved
Ease of use
Complaints
Limited integrations
Reliable day to day
The core workflow is well thought through. Some of the settings are buried.
Loved
Reporting
Complaints
Mobile experience
Replaced two tools with this
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Reporting
Complaints
Reporting depth
Does the job without drama
The core workflow is well thought through. Some of the settings are buried.
Loved
Price
Complaints
Price at the top tier
Held up as we grew
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Onboarding
Complaints
Mobile experience
Solid, with a couple of rough edges
Good value at our size. I would want more depth if we doubled the team.
Loved
Ease of use
Complaints
Mobile experience
Straightforward and fast
The templates saved us more time than I expected. Small thing, big effect.
Loved
Performance
Complaints
Mobile experience
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