Serptide reviews

Better than what we left

Would recommend for a small team. Larger orgs will want the higher tier.

Solid, with a couple of rough edges

Six months in and it still does the job. Nothing surprising, which is the point.

Worth the switch

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Solid, with a couple of rough edges

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Great at scale, poor at answering tickets

Fifty thousand keywords across nine locales, no complaints on the data. Support took nine days to respond to a billing question, and the answer was wrong.

Good fit for a small team

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Sensible defaults

Does what it says. The onboarding was better than I expected for the price.

Does the job without drama

Good product held back slightly by thin documentation on the advanced features.

Better than what we left

Support answered within a few hours both times I needed them.

Solid, with a couple of rough edges

We use maybe sixty percent of it. That sixty percent works very well.

Solid, with a couple of rough edges

Does what it says. The onboarding was better than I expected for the price.

Good fit for a small team

Fine for what we need. Not the most powerful option but the least annoying.

Does the job without drama

The reporting finally gave our lead something to take into the monthly review.

Good fit for a small team

Not perfect, but every problem we have raised got an answer and most got fixed.

Held up as we grew

We evaluated four options and picked this one on support responsiveness. No regrets.

Held up as we grew

The reporting finally gave our lead something to take into the monthly review.

Solid, with a couple of rough edges

Not perfect, but every problem we have raised got an answer and most got fixed.

Fine, not flashy

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Better than what we left

We use maybe sixty percent of it. That sixty percent works very well.

Sensible defaults

Does what it says. The onboarding was better than I expected for the price.

Sensible defaults

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Reliable day to day

Migration was smoother than the last two tools we tried. Data came across intact.

Solid, with a couple of rough edges

The core workflow is well thought through. Some of the settings are buried.

Replaced two tools with this

Migration was smoother than the last two tools we tried. Data came across intact.