BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

80

Problems in view

76%

Platform resolution rate

10h

Median first response

1748

Users affected

ResolvedmediumAuthPromptforge

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

33 also affectedReported 25d agoResponded 24d ago
ResolvedmediumBugWagebase

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

10 also affectedReported 27d agoResponded 26d ago
ResolvedhighDataVerbatim

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

23 also affectedReported 1mo agoResponded 1mo ago
ResolvedlowUIPlotpoint

Funnel step ordering resets after a browser refresh

Reordering funnel steps is lost on refresh unless the funnel is saved first, and there is no unsaved-changes warning.

8 also affectedReported 1mo agoResponded 1mo ago
ResolvedhighCrawlerRankforge

Crawler ignores robots.txt crawl-delay

Our staging environment was crawled at 40 req/s despite a crawl-delay of 10, which triggered our rate limiter.

12 also affectedReported 2mo agoResponded 2mo ago
ResolvedlowPerformanceBalancebook

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

4 also affectedReported 2mo agoResponded 2mo ago
ResolvedcriticalMigrationShortline

QR codes generated before June scan to a dead domain

QR codes created on the legacy domain stopped resolving after the domain migration. Printed material is now dead.

44 also affectedReported 2mo agoResponded 2mo ago
ResolvedlowBillingCascade

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

30 also affectedReported 2mo agoResponded 2mo ago
ResolvedlowDataBacklogic

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

33 also affectedReported 2mo agoResponded 2mo ago
ResolvedhighAPISendhaven

Bounce webhook fires twice for soft bounces

Every soft bounce delivers two identical webhook events, which double-counts suppression in our CRM.

41 also affectedReported 2mo agoResponded 2mo ago
ResolvedmediumDataReplybox

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

32 also affectedReported 2mo agoResponded 2mo ago
ResolvedmediumPermissionsBoardwalk

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

22 also affectedReported 3mo agoResponded 2mo ago
ResolvedlowUISignalpeak

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

33 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPITallyhawk

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

3 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighDataEchotext

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

36 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPILinkyard

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

36 also affectedReported 3mo agoResponded 3mo ago
ResolvedmediumDataTrackwell

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

15 also affectedReported 3mo agoResponded 3mo ago
ResolvedcriticalAPIAskly

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

34 also affectedReported 3mo agoResponded 3mo ago
ResolvedhighAPIThreadline

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

38 also affectedReported 4mo agoResponded 3mo ago
ResolvedlowUIChartwright

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

27 also affectedReported 4mo agoResponded 4mo ago
ResolvedhighDataNorthstar SEO

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

7 also affectedReported 4mo agoResponded 4mo ago
ResolvedmediumDataPulsegraph

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

39 also affectedReported 5mo agoResponded 5mo ago
ResolvedcriticalSearchLedgerly

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

24 also affectedReported 5mo agoResponded 5mo ago
ResolvedhighDataCascade

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

34 also affectedReported 5mo agoResponded 5mo ago
ResolvedlowDataModelyard

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

35 also affectedReported 5mo agoResponded 5mo ago
ResolvedhighDataReviewline

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

14 also affectedReported 5mo agoResponded 5mo ago
ResolvedmediumDataCommons

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

26 also affectedReported 6mo agoResponded 5mo ago
ResolvedhighAuthPayline

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

16 also affectedReported 6mo agoResponded 6mo ago
ResolvedlowAPIChainhouse

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

23 also affectedReported 6mo agoResponded 6mo ago
ResolvedlowAPIWhiteroom

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

33 also affectedReported 6mo agoResponded 6mo ago
ResolvedhighAuthLoopspace

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

12 also affectedReported 6mo agoResponded 6mo ago
ResolvedcriticalDataCubely

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

32 also affectedReported 7mo agoResponded 7mo ago
ResolvedhighDataGridwork

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

11 also affectedReported 7mo agoResponded 7mo ago
ResolvedmediumDataMetricbase

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

26 also affectedReported 7mo agoResponded 7mo ago
ResolvedmediumAuthTrackwell

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

3 also affectedReported 8mo agoResponded 8mo ago
ResolvedhighDataDeskwise

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

9 also affectedReported 8mo agoResponded 8mo ago
ResolvedcriticalBugPromptforge

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

19 also affectedReported 8mo agoResponded 8mo ago
ResolvedcriticalDataSignalpeak

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

16 also affectedReported 8mo agoResponded 8mo ago
ResolvedmediumDataEmberly

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

19 also affectedReported 8mo agoResponded 8mo ago
ResolvedmediumIntegrationsBitpath

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

7 also affectedReported 9mo agoResponded 9mo ago
ResolvedhighIntegrationsNorthstar SEO

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

32 also affectedReported 9mo agoResponded 9mo ago
ResolvedcriticalPermissionsChatline

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

21 also affectedReported 9mo agoResponded 9mo ago
ResolvedmediumDataDocubase

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

29 also affectedReported 9mo agoResponded 9mo ago
ResolvedhighAPIPatchwork

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

12 also affectedReported 9mo agoResponded 9mo ago
ResolvedcriticalAPIPipetrail

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

9 also affectedReported 11mo agoResponded 11mo ago
ResolvedlowIntegrationsTallyhawk

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

8 also affectedReported 11mo agoResponded 11mo ago
ResolvedhighIntegrationsTrackwell

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

23 also affectedReported 11mo agoResponded 11mo ago
ResolvedhighDataCubely

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

25 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataLandkit

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

7 also affectedReported 1y agoResponded 1y ago
ResolvedhighBillingMetricbase

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

17 also affectedReported 1y agoResponded 1y ago
ResolvedmediumPermissionsPixelforge

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

4 also affectedReported 1y agoResponded 1y ago
ResolvedcriticalDataCascade

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

39 also affectedReported 1y agoResponded 1y ago
ResolvedmediumIntegrationsCritique

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

19 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataSeedlist

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

6 also affectedReported 1y agoResponded 1y ago
ResolvedmediumDataCommons

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

27 also affectedReported 1y agoResponded 1y ago
ResolvedmediumSearchTracewell

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

14 also affectedReported 1y agoResponded 1y ago
ResolvedlowAuthCadence

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

30 also affectedReported 1y agoResponded 1y ago
ResolvedcriticalBugChatline

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

39 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataWagebase

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

7 also affectedReported 1y agoResponded 1y ago
ResolvedhighIntegrationsReviewline

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

33 also affectedReported 1y agoResponded 1y ago
ResolvedhighAPILinkyard

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

10 also affectedReported 1y agoResponded 1y ago
ResolvedcriticalAuthPipetrail

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

29 also affectedReported 1y agoResponded 1y ago
ResolvedhighIntegrationsTracewell

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

2 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthTicketwell

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

24 also affectedReported 1y agoResponded 1y ago
ResolvedcriticalDataWikiwell

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

22 also affectedReported 1y agoResponded 1y ago
ResolvedlowIntegrationsLinkyard

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

37 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthTracepoint

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

34 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataNorthstar SEO

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

22 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataNotewell

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

8 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataPulsegraph

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

18 also affectedReported 1y agoResponded 1y ago
ResolvedhighBillingTracepoint

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

8 also affectedReported 1y agoResponded 1y ago
ResolvedmediumDataPixelforge

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

18 also affectedReported 1y agoResponded 1y ago
ResolvedmediumUIFoldover

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

15 also affectedReported 1y agoResponded 1y ago
ResolvedhighDataEvalspace

Sorting differs between the list and the export

The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.

17 also affectedReported 1y agoResponded 1y ago
ResolvedhighPerformanceBillwave

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

33 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthSlate

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

7 also affectedReported 1y agoResponded 1y ago
ResolvedhighIntegrationsChatline

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

23 also affectedReported 1y agoResponded 1y ago
ResolvedmediumAuthPixelforge

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

37 also affectedReported 1y agoResponded 1y ago
ResolvedhighAuthChartwright

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

25 also affectedReported 1y agoResponded 1y ago
ResolvedhighUIBillwave

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

39 also affectedReported 1y agoResponded 1y ago

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%