BetterProblems
What actually goes wrong
A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.
The seven states a problem can be in
Reported and not yet acknowledged
Company has responded
Company is working on it
Resolution committed or scheduled
Company says it is fixed
Affected user confirms the fix
Company provides a reason, shown publicly
80
Problems in view
76%
Platform resolution rate
10h
Median first response
1748
Users affected
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Funnel step ordering resets after a browser refresh
Reordering funnel steps is lost on refresh unless the funnel is saved first, and there is no unsaved-changes warning.
Crawler ignores robots.txt crawl-delay
Our staging environment was crawled at 40 req/s despite a crawl-delay of 10, which triggered our rate limiter.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
QR codes generated before June scan to a dead domain
QR codes created on the legacy domain stopped resolving after the domain migration. Printed material is now dead.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Bounce webhook fires twice for soft bounces
Every soft bounce delivers two identical webhook events, which double-counts suppression in our CRM.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Filters reset when navigating back
Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Attachment upload fails above 25MB
Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
Integration disconnects silently after token refresh
When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Recurring items shift by an hour across DST
Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.
Mobile layout breaks on long titles
Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.
Sorting differs between the list and the export
The exported file does not preserve the sort order shown on screen, so the two disagree when compared side by side.
CSV export times out on large accounts
Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Keyboard focus is lost after closing a dialog
Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.
Products by support behaviour
Resolution rate over the full problem history.
6 problems · 2 resolved
4 problems · 3 resolved
4 problems · 2 resolved
1 problems · 0 resolved
1 problems · 0 resolved
2 problems · 1 resolved
1 problems · 0 resolved
3 problems · 1 resolved
2 problems · 2 resolved
3 problems · 1 resolved
2 problems · 1 resolved
2 problems · 0 resolved
4 problems · 4 resolved
1 problems · 0 resolved
1 problems · 1 resolved
4 problems · 4 resolved
2 problems · 2 resolved
2 problems · 2 resolved
1 problems · 1 resolved
4 problems · 3 resolved
2 problems · 2 resolved
4 problems · 4 resolved
1 problems · 1 resolved
3 problems · 3 resolved
1 problems · 0 resolved
4 problems · 3 resolved
4 problems · 1 resolved
2 problems · 1 resolved
4 problems · 4 resolved
3 problems · 2 resolved
2 problems · 1 resolved
4 problems · 4 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 3 resolved
4 problems · 2 resolved
4 problems · 3 resolved
3 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
4 problems · 4 resolved
4 problems · 3 resolved
3 problems · 2 resolved
4 problems · 3 resolved
4 problems · 1 resolved
3 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
2 problems · 2 resolved
3 problems · 2 resolved
3 problems · 3 resolved
2 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
4 problems · 2 resolved
4 problems · 4 resolved
2 problems · 2 resolved
3 problems · 3 resolved
4 problems · 4 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
2 problems · 1 resolved
3 problems · 3 resolved
3 problems · 3 resolved
3 problems · 3 resolved
4 problems · 4 resolved
3 problems · 3 resolved
3 problems · 2 resolved
3 problems · 3 resolved
3 problems · 2 resolved
4 problems · 2 resolved
2 problems · 1 resolved
2 problems · 2 resolved