BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

14

Problems in view

76%

Platform resolution rate

10h

Median first response

299

Users affected

InvestigatingmediumTemplatesMailglow

Brand token changes do not propagate to sent drafts

Updating a brand colour leaves already-created drafts on the old value with no warning, so campaigns ship off-brand.

13 also affectedReported 14d agoResponded 12d ago
InvestigatinghighDataPostloop

Bulk CSV import silently drops rows over 280 characters

Importing a 400-row CSV produced 361 scheduled posts with no error. The dropped rows were all long-form LinkedIn copy.

19 also affectedReported 16d agoResponded 15d ago
InvestigatinghighIntegrationsLayerkit

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

33 also affectedReported 2mo agoResponded 2mo ago
InvestigatingmediumIntegrationsInkhouse

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

34 also affectedReported 2mo agoResponded 2mo ago
InvestigatinghighDataSerptide

Rank data gaps on mobile SERPs for non-US locales

Mobile rank data for DE and JP shows gaps of two to four days per month with no notification.

33 also affectedReported 2mo agoResponded 2mo ago
InvestigatinghighIntegrationsCadence

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

14 also affectedReported 2mo agoResponded 2mo ago
InvestigatinghighIntegrationsSeedlist

Email notifications stop after an SSO change

Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.

12 also affectedReported 9mo agoResponded 9mo ago
InvestigatinglowDataCoilbase

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

24 also affectedReported 11mo agoResponded 11mo ago
InvestigatinghighBugDocubase

Attachment upload fails above 25MB

Uploads over 25MB fail near completion with a generic error rather than being rejected up front with the limit stated.

35 also affectedReported 11mo agoResponded 11mo ago
InvestigatingmediumIntegrationsReviewline

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

32 also affectedReported 1y agoResponded 1y ago
InvestigatingmediumPermissionsCascade

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

5 also affectedReported 1y agoResponded 1y ago
InvestigatingcriticalDataVerbatim

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

9 also affectedReported 1y agoResponded 1y ago
InvestigatingmediumIntegrationsRelayline

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

31 also affectedReported 1y agoResponded 1y ago
InvestigatingcriticalPerformanceThreadline

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

5 also affectedReported 1y agoResponded 1y ago

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%