Bruno Chen
VerifiedTrusted Reviewer@brunochen · contributing since Oct 7, 2024
459
Reputation
21
Reviews written
2
Problems reported
80
Helpful votes
Reviews (21)
Straightforward and fast
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Reporting depth
Does the job without drama
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Price
Complaints
Documentation
Good fit for a small team
Good value at our size. I would want more depth if we doubled the team.
Loved
Reporting
Solid, with a couple of rough edges
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Ease of use
Complaints
Price at the top tier
Support is the differentiator
The reporting finally gave our lead something to take into the monthly review.
Loved
Reporting
Complaints
Advanced settings are buried
Reliable day to day
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Complaints
Limited integrations
Worth the switch
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Price
Complaints
Limited integrations
Does the job without drama
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Price
Showing 8 of 21 reviews.
Problems reported (2)
Mobile layout breaks on long titles
Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.