Nils Chen
Trusted Reviewer@nilschen · contributing since Mar 21, 2025
495
Reputation
10
Reviews written
2
Problems reported
26
Helpful votes
Reviews (10)
Good fit for a small team
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reporting
Complaints
Limited integrations
Sensible defaults
We had one billing mix-up which was corrected the same week without argument.
Loved
Onboarding
Complaints
Price at the top tier
Good fit for a small team
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Onboarding
Complaints
Limited integrations
Better than what we left
We had one billing mix-up which was corrected the same week without argument.
Loved
Support responsiveness
Complaints
Documentation
Sensible defaults
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reliability
Complaints
Limited integrations
Sensible defaults
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Ease of use
Straightforward and fast
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Onboarding
Complaints
Limited integrations
Showing 8 of 10 reviews.
Problems reported (2)
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.