BetterSaaS

BetterProblems

What actually goes wrong

A structured issue lifecycle, not a complaint board. Every problem carries a state, the company's own response, the time it took, and whether an affected user confirmed the fix.

The seven states a problem can be in

Open

Reported and not yet acknowledged

Acknowledged

Company has responded

Investigating

Company is working on it

Fix planned

Resolution committed or scheduled

Resolved

Company says it is fixed

Confirmed resolved

Affected user confirms the fix

Not reproducible

Company provides a reason, shown publicly

32

Problems in view

76%

Platform resolution rate

10h

Median first response

705

Users affected

Confirmed resolvedmediumBugReachlab

Rapid submit creates duplicate records

Double-clicking the save button creates two records because the control is not disabled while the request is in flight.

4 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Jul 28, 2026
Confirmed resolvedmediumDataQuilltide

Subscriber import stalls above 15k rows

Import sat at 'processing' for four days on a 20k CSV. Support ran it manually and it completed.

14 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 23, 2026
Confirmed resolvedmediumDataCadence

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

21 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 28, 2026
Confirmed resolvedmediumAPIBillwave

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

6 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 20, 2026
Confirmed resolvedmediumPermissionsInsightlab

Permissions do not apply to nested items

Restricting a parent container leaves items nested inside it readable by anyone with a direct link.

37 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 26, 2026
Confirmed resolvedmediumBillingBitpath

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

33 also affectedReported 3mo agoResponded 3mo agoUser-confirmed Jun 25, 2026
Confirmed resolvedmediumAuthTallyhawk

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

16 also affectedReported 4mo agoResponded 4mo agoUser-confirmed Jun 7, 2026
Confirmed resolvedmediumAPIFigureworks

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

11 also affectedReported 4mo agoResponded 4mo agoUser-confirmed May 11, 2026
Confirmed resolvedmediumDataCanvasly

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

38 also affectedReported 5mo agoResponded 5mo agoUser-confirmed Apr 21, 2026
Confirmed resolvedmediumSearchPatchwork

Search returns stale results after a rename

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

33 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 12, 2026
Confirmed resolvedmediumAuthDocubase

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

13 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 11, 2026
Confirmed resolvedmediumAuthCommons

Two-factor reset loops on some domains

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

24 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Mar 8, 2026
Confirmed resolvedmediumUICadence

Keyboard focus is lost after closing a dialog

Focus returns to the top of the page rather than the triggering control, which makes keyboard-only navigation slow.

31 also affectedReported 6mo agoResponded 6mo agoUser-confirmed Feb 23, 2026
Confirmed resolvedmediumDataBenchmarq

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

31 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Mar 12, 2026
Confirmed resolvedmediumAPIInsightlab

API responses omit rate-limit headers

There is no way to see remaining quota before being throttled, so clients can only back off after a 429.

14 also affectedReported 7mo agoResponded 7mo agoUser-confirmed Feb 3, 2026
Confirmed resolvedmediumUIProspectly

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

21 also affectedReported 8mo agoResponded 8mo agoUser-confirmed Jan 23, 2026
Confirmed resolvedmediumDataSlate

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

37 also affectedReported 8mo agoResponded 8mo agoUser-confirmed Jan 2, 2026
Confirmed resolvedmediumBillingNotewell

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

31 also affectedReported 9mo agoResponded 9mo agoUser-confirmed Dec 16, 2025
Confirmed resolvedmediumAPIProspectly

Webhook retries deliver a duplicate payload

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

15 also affectedReported 10mo agoResponded 9mo agoUser-confirmed Dec 17, 2025
Confirmed resolvedmediumPerformanceScriptly

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

3 also affectedReported 10mo agoResponded 10mo agoUser-confirmed Dec 4, 2025
Confirmed resolvedmediumDataPayline

Audit log omits deletions

Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.

19 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Oct 17, 2025
Confirmed resolvedmediumDataTallyhawk

Recurring items shift by an hour across DST

Items scheduled before a daylight-saving change fire an hour out afterwards, which breaks anything time-sensitive.

35 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Oct 27, 2025
Confirmed resolvedmediumBillingReachlab

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

26 also affectedReported 11mo agoResponded 11mo agoUser-confirmed Oct 5, 2025
Confirmed resolvedmediumUICubely

Mobile layout breaks on long titles

Titles over roughly 60 characters overflow their container on small screens and push the action buttons off-screen.

25 also affectedReported 1y agoResponded 1y agoUser-confirmed Sep 12, 2025
Confirmed resolvedmediumPerformanceBeacon

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

37 also affectedReported 1y agoResponded 1y agoUser-confirmed Aug 22, 2025
Confirmed resolvedmediumBillingBalancebook

Billing page shows the wrong currency

Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.

32 also affectedReported 1y agoResponded 1y agoUser-confirmed Jul 1, 2025
Confirmed resolvedmediumAuthPlotkit

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

14 also affectedReported 1y agoResponded 1y agoUser-confirmed Jun 18, 2025
Confirmed resolvedmediumUITracewell

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.

21 also affectedReported 1y agoResponded 1y agoUser-confirmed Jun 14, 2025
Confirmed resolvedmediumPerformanceEchotext

CSV export times out on large accounts

Exporting more than about 50,000 rows returns a gateway timeout. Smaller exports complete normally.

4 also affectedReported 1y agoResponded 1y agoUser-confirmed Jun 14, 2025
Confirmed resolvedmediumDataPipetrail

Bulk actions silently skip archived records

Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.

16 also affectedReported 1y agoResponded 1y agoUser-confirmed May 17, 2025
Confirmed resolvedmediumAuthLanterna

Session expires without warning mid-edit

The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.

20 also affectedReported 1y agoResponded 1y agoUser-confirmed Apr 23, 2025
Confirmed resolvedmediumDataTestfield

Deleted members still appear in reports

Removed users continue to show in historical reporting with no indication they no longer have access.

23 also affectedReported 1y agoResponded 1y agoUser-confirmed Apr 20, 2025

Products by support behaviour

Resolution rate over the full problem history.

Postloop

6 problems · 2 resolved

33%
Cadence

4 problems · 3 resolved

75%
Queuely

4 problems · 2 resolved

50%
Bramble

1 problems · 0 resolved

0%
Tidewave

1 problems · 0 resolved

0%
Sendhaven

2 problems · 1 resolved

50%
Mailglow

1 problems · 0 resolved

0%
Emberly

3 problems · 1 resolved

33%
Quilltide

2 problems · 2 resolved

100%
Inkhouse

3 problems · 1 resolved

33%
Rankforge

2 problems · 1 resolved

50%
Serptide

2 problems · 0 resolved

0%
Northstar SEO

4 problems · 4 resolved

100%
Lumen Analytics

1 problems · 0 resolved

0%
Plotpoint

1 problems · 1 resolved

100%
Tallyhawk

4 problems · 4 resolved

100%
Landkit

2 problems · 2 resolved

100%
Foldover

2 problems · 2 resolved

100%
Formcraft

1 problems · 1 resolved

100%
Askly

4 problems · 3 resolved

75%
Pulsegraph

2 problems · 2 resolved

100%
Reachlab

4 problems · 4 resolved

100%
Shortline

1 problems · 1 resolved

100%
Linkyard

3 problems · 3 resolved

100%
Flowmint

1 problems · 0 resolved

0%
Cascade

4 problems · 3 resolved

75%
Relayline

4 problems · 1 resolved

25%
Coilbase

2 problems · 1 resolved

50%
Pipetrail

4 problems · 4 resolved

100%
Prospectly

3 problems · 2 resolved

67%
Seedlist

2 problems · 1 resolved

50%
Trackwell

4 problems · 4 resolved

100%
Gridwork

4 problems · 2 resolved

50%
Beacon

4 problems · 3 resolved

75%
Notewell

3 problems · 3 resolved

100%
Slate

3 problems · 3 resolved

100%
Threadline

2 problems · 1 resolved

50%
Huddleboard

3 problems · 3 resolved

100%
Loopspace

3 problems · 2 resolved

67%
Commons

4 problems · 3 resolved

75%
Reviewline

4 problems · 3 resolved

75%
Patchwork

4 problems · 2 resolved

50%
Critique

4 problems · 3 resolved

75%
Tracepoint

3 problems · 2 resolved

67%
Backlogic

2 problems · 2 resolved

100%
Ticketwell

2 problems · 2 resolved

100%
Lanterna

2 problems · 2 resolved

100%
Signalpeak

4 problems · 4 resolved

100%
Tracewell

4 problems · 3 resolved

75%
Draftboard

3 problems · 2 resolved

67%
Pixelforge

4 problems · 3 resolved

75%
Layerkit

4 problems · 1 resolved

25%
Canvasly

3 problems · 2 resolved

67%
Whiteroom

2 problems · 1 resolved

50%
Boardwalk

2 problems · 2 resolved

100%
Insightlab

2 problems · 2 resolved

100%
Testfield

2 problems · 2 resolved

100%
Promptforge

2 problems · 2 resolved

100%
Chainhouse

3 problems · 2 resolved

67%
Modelyard

3 problems · 3 resolved

100%
Evalspace

2 problems · 2 resolved

100%
Benchmarq

4 problems · 2 resolved

50%
Scriptly

2 problems · 1 resolved

50%
Verbatim

4 problems · 2 resolved

50%
Echotext

4 problems · 4 resolved

100%
Metricbase

2 problems · 2 resolved

100%
Cubely

3 problems · 3 resolved

100%
Chartwright

4 problems · 4 resolved

100%
Plotkit

4 problems · 4 resolved

100%
Pagewise

3 problems · 3 resolved

100%
Ledgerly

3 problems · 3 resolved

100%
Balancebook

3 problems · 3 resolved

100%
Figureworks

2 problems · 1 resolved

50%
Billwave

3 problems · 3 resolved

100%
Duebox

3 problems · 3 resolved

100%
Payline

3 problems · 3 resolved

100%
Wagebase

4 problems · 4 resolved

100%
Deskwise

3 problems · 3 resolved

100%
Replybox

3 problems · 2 resolved

67%
Chatline

3 problems · 3 resolved

100%
Pingdesk

3 problems · 2 resolved

67%
Docubase

4 problems · 2 resolved

50%
Wikiwell

2 problems · 1 resolved

50%
Bitpath

2 problems · 2 resolved

100%