Confirmed resolvedmediumAPIProblem #76

Webhook retries deliver a duplicate payload

67% of problems resolved · median first response 25h

A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.

Environment

Web · Chrome 141 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

Filters reset when navigating back

Opening a record and pressing back clears every applied filter, so working through a filtered list means reapplying filters each time.