BetterSaaS
Confirmed resolvedmediumDataProblem #161

Deleted members still appear in reports

Testfield

100% of problems resolved · median first response 27h

Removed users continue to show in historical reporting with no indication they no longer have access.

Environment

Web · Safari 19 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Mar 30, 2025

    Kwame Ferreira reported this problem as a verified user.

Other Testfield problems

Confirmed resolvedhighIntegrations

Integration disconnects silently after token refresh

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

25 also affectedReported 2mo agoResponded 2mo agoUser-confirmed Aug 4, 2026