BetterSaaS
Confirmed resolvedmediumAuthProblem #237

Two-factor reset loops on some domains

Docubase

50% of problems resolved · median first response 16h

The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.

Environment

Web · Firefox 140 · Windows 11

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Feb 28, 2026

    Vera Larsen reported this problem as a verified user.

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