Rafael Petrov
VerifiedTrusted Reviewer@rafaelpetrov · contributing since Jan 13, 2026
560
Reputation
8
Reviews written
1
Problems reported
35
Helpful votes
Reviews (8)
Support is the differentiator
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Ease of use
Complaints
Reporting depth
Support is the differentiator
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Performance
Complaints
Price at the top tier
Support is the differentiator
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Onboarding
Complaints
Occasional slow support
Sensible defaults
Support answered within a few hours both times I needed them.
Loved
Reporting
Complaints
Occasional slow support
Solid, with a couple of rough edges
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Price
Complaints
Reporting depth
Worth the switch
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Reporting depth
Straightforward and fast
Does what it says. The onboarding was better than I expected for the price.
Loved
Reliability
Complaints
Mobile experience
Solid, with a couple of rough edges
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Performance
Complaints
Advanced settings are buried