BetterSaaS
InvestigatingmediumIntegrationsProblem #35

Integration disconnects silently after token refresh

Inkhouse

33% of problems resolved · median first response 35h

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

Environment

Web · Safari 19 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jul 1, 2026

    Felix Costa reported this problem as a verified user.

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