BetterSaaS
InvestigatingmediumIntegrationsProblem #69

Integration disconnects silently after token refresh

Relayline

25% of problems resolved · median first response 6h

When the upstream token rotates the connection drops without notifying anyone, and sync stops until someone notices manually.

Environment

Web · Safari 19 · macOS 16

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jun 2, 2025

    Jonas Nowak reported this problem as a verified user.

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