BetterSaaS

BetterReviews

Reviews, tied to the job they were written for

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

64

Reviews in view

64

Verified

4.7

Average rating

81%

Platform verified rate

Mei FarahVerified user1mo ago
Scriptlyfor Transcription

Straightforward and fast

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Price

3 found this helpful
Ondine TanakaVerified user1mo ago
Verbatimfor Transcription

Better than what we left

The templates saved us more time than I expected. Small thing, big effect.

Loved

Ease of use

Complaints

Limited integrations

1 found this helpful
Anya VegaVerified user1mo ago
Scriptlyfor Transcription

Replaced two tools with this

The core workflow is well thought through. Some of the settings are buried.

Loved

Ease of use

Complaints

Reporting depth

8 found this helpful
Amara OseiVerified user1mo ago
Echotextfor Transcription

Fine, not flashy

The API is clean and documented, which made our integration a one-day job.

Loved

Onboarding

Complaints

Price at the top tier

3 found this helpful
Sofia RossiVerified user2mo ago
Verbatimfor Transcription

Support is the differentiator

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Onboarding

Complaints

Documentation

6 found this helpful
Ines KimVerified user2mo ago
Echotextfor Transcription

Reliable day to day

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Integrations

Complaints

Price at the top tier

3 found this helpful
Mateo MoreauVerified user2mo ago
Scriptlyfor Transcription

Good fit for a small team

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Onboarding

Complaints

Documentation

2 found this helpful
Sofia OseiVerified user2mo ago
Scriptlyfor Transcription

Straightforward and fast

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Onboarding

Complaints

Occasional slow support

6 found this helpful
Amara FerreiraVerified user3mo ago
Echotextfor Transcription

Reliable day to day

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Jonas KimVerified user4mo ago
Verbatimfor Transcription

Replaced two tools with this

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Onboarding

Complaints

Price at the top tier

1 found this helpful
Tomas CostaVerified user4mo ago
Verbatimfor Transcription

Replaced two tools with this

Good value at our size. I would want more depth if we doubled the team.

Loved

Performance

Complaints

Documentation

0 found this helpful
Clara OseiVerified user4mo ago
Echotextfor Transcription

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Loved

Ease of use

Complaints

Reporting depth

0 found this helpful
Dmitri IvanovVerified user4mo ago
Scriptlyfor Transcription

Does the job without drama

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Reliability

Complaints

Price at the top tier

6 found this helpful
Bruno OkoyeVerified user4mo ago
Scriptlyfor Transcription

Better than what we left

Support answered within a few hours both times I needed them.

Loved

Integrations

Complaints

Mobile experience

4 found this helpful
Jonas BakkerVerified user5mo ago
Scriptlyfor Transcription

Sensible defaults

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Reporting

Complaints

Occasional slow support

4 found this helpful
Ines FarahVerified user5mo ago
Scriptlyfor Transcription

Held up as we grew

We had one billing mix-up which was corrected the same week without argument.

Loved

Price

Complaints

Mobile experience

6 found this helpful
Karim BakkerVerified user5mo ago
Echotextfor Transcription

Better than what we left

Good product held back slightly by thin documentation on the advanced features.

Loved

Integrations

Complaints

Occasional slow support

6 found this helpful
Callum CostaVerified user6mo ago
Verbatimfor Transcription

Solid, with a couple of rough edges

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Support responsiveness

0 found this helpful
Hugo HaddadVerified user6mo ago
Scriptlyfor Transcription

Straightforward and fast

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Reporting

Complaints

Reporting depth

1 found this helpful
Vera AndersenVerified user7mo ago
Scriptlyfor Transcription

Better than what we left

Good value at our size. I would want more depth if we doubled the team.

Loved

Price

Complaints

Documentation

8 found this helpful
Sofia PetrovVerified user7mo ago
Scriptlyfor Transcription

Better than what we left

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Price

Complaints

Mobile experience

2 found this helpful
Bruno WeberVerified user7mo ago
Verbatimfor Transcription

Support is the differentiator

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Reliability

Complaints

Reporting depth

3 found this helpful
Tomas CostaVerified user8mo ago
Echotextfor Transcription

Worth the switch

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Reporting

Complaints

Price at the top tier

1 found this helpful
Bruno ChenVerified user8mo ago
Scriptlyfor Transcription

Straightforward and fast

Reliable. In four months we have had one short outage and it was communicated properly.

Loved

Integrations

Complaints

Reporting depth

3 found this helpful

Showing 24 of 64 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.

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