BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
58
Reviews in view
58
Verified
4.8
Average rating
81%
Platform verified rate
Does the job without drama
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Fine, not flashy
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Does the job without drama
Stable and predictable. I have stopped thinking about it, which is the compliment.
Loved
Reliability
Worth the switch
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Performance
Support is the differentiator
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Integrations
Better than what we left
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Reporting
Better than what we left
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Complaints
Documentation
Sensible defaults
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Reporting
Complaints
Limited integrations
Solid, with a couple of rough edges
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Complaints
Reporting depth
Straightforward and fast
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Performance
Support is the differentiator
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Reporting
Complaints
Occasional slow support
Support is the differentiator
The API is clean and documented, which made our integration a one-day job.
Loved
Price
Complaints
Reporting depth
Better than what we left
Good product held back slightly by thin documentation on the advanced features.
Loved
Performance
Complaints
Advanced settings are buried
Solid, with a couple of rough edges
We had one billing mix-up which was corrected the same week without argument.
Loved
Ease of use
Complaints
Advanced settings are buried
Good fit for a small team
Good value at our size. I would want more depth if we doubled the team.
Loved
Reporting
Sensible defaults
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Reliability
Complaints
Documentation
Does the job without drama
Good product held back slightly by thin documentation on the advanced features.
Loved
Support responsiveness
Complaints
Limited integrations
Better than what we left
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reporting
Complaints
Occasional slow support
Straightforward and fast
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Support responsiveness
Complaints
Occasional slow support
Good fit for a small team
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Support responsiveness
Complaints
Price at the top tier
Good fit for a small team
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Onboarding
Complaints
Occasional slow support
Worth the switch
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Does the job without drama
Good product held back slightly by thin documentation on the advanced features.
Loved
Performance
Complaints
Documentation
Better than what we left
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Limited integrations
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