Bruno Hoffman
VerifiedCategory Expert@brunohoffman · contributing since May 30, 2025
864
Reputation
13
Reviews written
3
Problems reported
50
Helpful votes
Reviews (13)
Does the job without drama
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Complaints
Mobile experience
Support is the differentiator
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Support responsiveness
Complaints
Reporting depth
Solid, with a couple of rough edges
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Complaints
Reporting depth
Straightforward and fast
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Performance
Complaints
Advanced settings are buried
Does the job without drama
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Price
Complaints
Occasional slow support
Replaced two tools with this
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Documentation
Replaced two tools with this
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Onboarding
Complaints
Documentation
Better than what we left
Does what it says. The onboarding was better than I expected for the price.
Loved
Integrations
Complaints
Occasional slow support
Showing 8 of 13 reviews.
Problems reported (3)
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Two-factor reset loops on some domains
The 2FA reset link returns to the login screen instead of completing, affecting users on domains with a strict mail policy.
Bulk actions silently skip archived records
Selecting all and applying a bulk action reports success but quietly excludes archived records, with no indication in the result.