BetterReviews
Tracewell reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
31
Reviews in view
23
Verified
4.8
Average rating
81%
Platform verified rate
Solid, with a couple of rough edges
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Occasional slow support
Better than what we left
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Reporting
Complaints
Limited integrations
Held up as we grew
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reporting
Complaints
Mobile experience
Held up as we grew
We had one billing mix-up which was corrected the same week without argument.
Loved
Ease of use
Complaints
Mobile experience
Reliable day to day
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Price
Complaints
Advanced settings are buried
Support is the differentiator
Support answered within a few hours both times I needed them.
Loved
Reporting
Complaints
Occasional slow support
Solid, with a couple of rough edges
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Price
Complaints
Occasional slow support
Fine, not flashy
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Integrations
Worth the switch
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Reliability
Complaints
Mobile experience
Sensible defaults
Support answered within a few hours both times I needed them.
Loved
Reporting
Complaints
Occasional slow support
Does the job without drama
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Reliability
Complaints
Occasional slow support
Straightforward and fast
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Onboarding
Complaints
Mobile experience
Replaced two tools with this
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Price
Complaints
Price at the top tier
Solid, with a couple of rough edges
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Complaints
Advanced settings are buried
Replaced two tools with this
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Reporting
Better than what we left
The templates saved us more time than I expected. Small thing, big effect.
Loved
Performance
Complaints
Occasional slow support
Reliable day to day
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Support responsiveness
Complaints
Documentation
Replaced two tools with this
Good value at our size. I would want more depth if we doubled the team.
Loved
Price
Complaints
Reporting depth
Better than what we left
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Onboarding
Complaints
Reporting depth
Reliable day to day
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Price
Complaints
Reporting depth
Good fit for a small team
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Reporting
Complaints
Reporting depth
Support is the differentiator
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Complaints
Occasional slow support
Fine, not flashy
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Integrations
Complaints
Advanced settings are buried
Good fit for a small team
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Limited integrations
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