BetterSaaS
Confirmed resolvedlowSearchProblem #234

Search returns stale results after a rename

Pingdesk

67% of problems resolved · median first response 16h

Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.

Environment

API · v2 · server-side

Response timeline

Every state change is public, including the company's reasoning.

  1. Reported

    Jul 7, 2026

    Rhea Berg reported this problem as a verified user.

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