BetterSaaS

BetterReviews

Reviews, tied to the job they were written for

A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

76

Reviews in view

76

Verified

4.8

Average rating

81%

Platform verified rate

June ParkVerified user23d ago
Lumen Analyticsfor Marketing Analytics

Finance stopped arguing with marketing

Warehouse sync means the same numbers exist in dbt. Attribution is opinionated; you will spend a week agreeing on a model.

Loved

Warehouse sync, revenue view

Complaints

Opinionated attribution

27 found this helpful
Lena FischerVerified user29d ago
Plotpointfor Marketing Analytics

Passed privacy review on the first pass

Cookieless, no sampling, and the DPA was signed without redlines. Funnels are quick. Campaign reporting is lighter than a full attribution suite.

Loved

Privacy posture, speed

Complaints

Light attribution

30 found this helpful
Lucia VegaVerified user1mo ago
Tallyhawkfor Marketing Analytics

Held up as we grew

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Support responsiveness

Complaints

Mobile experience

4 found this helpful
Piotr KimVerified user2mo ago
Lumen Analyticsfor Marketing Analytics

Support is the differentiator

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Performance

Complaints

Advanced settings are buried

4 found this helpful
Felix MarquesVerified user2mo ago
Tallyhawkfor Marketing Analytics

Fine, not flashy

The API is clean and documented, which made our integration a one-day job.

Loved

Reliability

Complaints

Documentation

2 found this helpful
Tomas NowakVerified user3mo ago
Lumen Analyticsfor Marketing Analytics

Good fit for a small team

Good value at our size. I would want more depth if we doubled the team.

Loved

Reporting

Complaints

Mobile experience

5 found this helpful
Freya VegaVerified user3mo ago
Plotpointfor Marketing Analytics

Support is the differentiator

Support answered within a few hours both times I needed them.

Loved

Price

Complaints

Occasional slow support

0 found this helpful
Amara IyerVerified user3mo ago
Serptidefor Marketing Analytics

Worth the switch

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Performance

Complaints

Price at the top tier

8 found this helpful
Amara KimVerified user4mo ago
Lumen Analyticsfor Marketing Analytics

Reliable day to day

Does what it says. The onboarding was better than I expected for the price.

Loved

Integrations

6 found this helpful
Sanne FerreiraVerified user4mo ago
Tallyhawkfor Marketing Analytics

Good fit for a small team

The reporting finally gave our lead something to take into the monthly review.

Loved

Price

Complaints

Advanced settings are buried

0 found this helpful
Amara NovakVerified user4mo ago
Lumen Analyticsfor Marketing Analytics

Fine, not flashy

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Onboarding

Complaints

Advanced settings are buried

7 found this helpful
Lucia MarquesVerified user4mo ago
Tallyhawkfor Marketing Analytics

Sensible defaults

Good product held back slightly by thin documentation on the advanced features.

Loved

Support responsiveness

Complaints

Advanced settings are buried

7 found this helpful
Idris FarahVerified user5mo ago
Plotpointfor Marketing Analytics

Does the job without drama

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Reporting

Complaints

Price at the top tier

7 found this helpful
Rania IvanovVerified user5mo ago
Plotpointfor Marketing Analytics

Does the job without drama

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Loved

Integrations

Complaints

Documentation

4 found this helpful
Clara DuarteVerified user5mo ago
Plotpointfor Marketing Analytics

Straightforward and fast

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Loved

Price

Complaints

Occasional slow support

2 found this helpful
Theo SilveiraVerified user5mo ago
Lumen Analyticsfor Marketing Analytics

Worth the switch

Support answered within a few hours both times I needed them.

Loved

Integrations

Complaints

Advanced settings are buried

2 found this helpful
Lucia WeberVerified user5mo ago
Plotpointfor Marketing Analytics

Straightforward and fast

Six months in and it still does the job. Nothing surprising, which is the point.

Loved

Support responsiveness

Complaints

Occasional slow support

7 found this helpful
Priya SilveiraVerified user7mo ago
Plotpointfor Marketing Analytics

Does the job without drama

The core workflow is well thought through. Some of the settings are buried.

Loved

Onboarding

Complaints

Mobile experience

2 found this helpful
Rania MoreauVerified user7mo ago
Plotpointfor Marketing Analytics

Sensible defaults

Fine for what we need. Not the most powerful option but the least annoying.

Loved

Ease of use

Complaints

Occasional slow support

1 found this helpful
Rania LarsenVerified user7mo ago
Plotpointfor Marketing Analytics

Held up as we grew

Pricing is honest and the free tier was enough to prove it before we paid.

Loved

Reporting

0 found this helpful
Anya WeberVerified user7mo ago
Lumen Analyticsfor Marketing Analytics

Reliable day to day

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Reporting

Complaints

Limited integrations

3 found this helpful
Clara DuarteVerified user7mo ago
Lumen Analyticsfor Marketing Analytics

Solid, with a couple of rough edges

We had one billing mix-up which was corrected the same week without argument.

Loved

Reliability

5 found this helpful
Rafael LarsenVerified user7mo ago
Serptidefor Marketing Analytics

Good fit for a small team

Not perfect, but every problem we have raised got an answer and most got fixed.

Loved

Onboarding

Complaints

Limited integrations

8 found this helpful
Tomas TanakaVerified user7mo ago
Tallyhawkfor Marketing Analytics

Better than what we left

Support answered within a few hours both times I needed them.

Loved

Onboarding

Complaints

Occasional slow support

8 found this helpful

Showing 24 of 76 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.

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