BetterSaaS

Idris Farah

VerifiedContributor

@idrisfarah · contributing since Jan 23, 2025

272

Reputation

7

Reviews written

0

Problems reported

28

Helpful votes

Reviews (7)

Idris FarahVerified user5mo ago
Plotpointfor Marketing Analytics

Does the job without drama

Would recommend for a small team. Larger orgs will want the higher tier.

Loved

Reporting

Complaints

Price at the top tier

7 found this helpful
Idris FarahVerified user11mo ago
Billwavefor Invoicing Tools

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Ease of use

Complaints

Reporting depth

5 found this helpful
Idris FarahVerified user1y ago
Evalspacefor AI Metrics & Evaluation

Worth the switch

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Onboarding

Complaints

Documentation

4 found this helpful
Idris FarahVerified user1y ago
Pingdeskfor Live Chat

Straightforward and fast

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Ease of use

2 found this helpful
Idris FarahUnverified1y ago
Pulsegraphfor Social Analytics

Replaced two tools with this

Not perfect, but every problem we have raised got an answer and most got fixed.

Loved

Ease of use

Complaints

Advanced settings are buried

1 found this helpful
Idris FarahVerified user1y ago
Testfieldfor User Research

Held up as we grew

The reporting finally gave our lead something to take into the monthly review.

Loved

Onboarding

Complaints

Documentation

4 found this helpful
Idris FarahVerified user1y ago
Emberlyfor Newsletter Platforms

Sensible defaults

The reporting finally gave our lead something to take into the monthly review.

Loved

Ease of use

Complaints

Occasional slow support

5 found this helpful