Idris Farah
VerifiedContributor@idrisfarah · contributing since Jan 23, 2025
272
Reputation
7
Reviews written
0
Problems reported
28
Helpful votes
Reviews (7)
Does the job without drama
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Reporting
Complaints
Price at the top tier
Good fit for a small team
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Ease of use
Complaints
Reporting depth
Worth the switch
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Onboarding
Complaints
Documentation
Straightforward and fast
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Ease of use
Replaced two tools with this
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Ease of use
Complaints
Advanced settings are buried
Held up as we grew
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding
Complaints
Documentation
Sensible defaults
The reporting finally gave our lead something to take into the monthly review.
Loved
Ease of use
Complaints
Occasional slow support