BetterReviews
Reviews, tied to the job they were written for
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
55
Reviews in view
44
Verified
4.7
Average rating
81%
Platform verified rate
Good fit for a small team
Fine for what we need. Not the most powerful option but the least annoying.
Loved
Performance
Complaints
Reporting depth
Sensible defaults
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Reporting
Complaints
Advanced settings are buried
Replaced two tools with this
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reporting
Complaints
Reporting depth
Good fit for a small team
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Integrations
Solid, with a couple of rough edges
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Price
Complaints
Documentation
Sensible defaults
We had one billing mix-up which was corrected the same week without argument.
Loved
Integrations
Complaints
Limited integrations
Better than what we left
Good value at our size. I would want more depth if we doubled the team.
Loved
Support responsiveness
Complaints
Reporting depth
Solid, with a couple of rough edges
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Performance
Complaints
Price at the top tier
Worth the switch
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Onboarding
Complaints
Limited integrations
Worth the switch
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Ease of use
Complaints
Mobile experience
Solid, with a couple of rough edges
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Performance
Complaints
Documentation
Reliable day to day
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Reliability
Complaints
Limited integrations
Worth the switch
Good value at our size. I would want more depth if we doubled the team.
Loved
Reliability
Complaints
Limited integrations
Reliable day to day
We had one billing mix-up which was corrected the same week without argument.
Loved
Performance
Complaints
Limited integrations
Reliable day to day
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Reliability
Complaints
Occasional slow support
Solid, with a couple of rough edges
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Support responsiveness
Complaints
Documentation
Better than what we left
We use maybe sixty percent of it. That sixty percent works very well.
Loved
Price
Complaints
Reporting depth
Solid, with a couple of rough edges
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Price
Complaints
Advanced settings are buried
Support is the differentiator
Good value at our size. I would want more depth if we doubled the team.
Loved
Onboarding
Reliable day to day
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Ease of use
Complaints
Documentation
Worth the switch
The templates saved us more time than I expected. Small thing, big effect.
Loved
Support responsiveness
Complaints
Mobile experience
Sensible defaults
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reliability
Complaints
Documentation
Does the job without drama
The core workflow is well thought through. Some of the settings are buried.
Loved
Integrations
Complaints
Limited integrations
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