Rafael Haddad
Trusted Reviewer@rafaelhaddad · contributing since Jul 24, 2025
493
Reputation
13
Reviews written
2
Problems reported
38
Helpful votes
Reviews (13)
Support is the differentiator
Does what it says. The onboarding was better than I expected for the price.
Loved
Reliability
Complaints
Occasional slow support
Held up as we grew
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Onboarding
Complaints
Reporting depth
Straightforward and fast
Does what it says. The onboarding was better than I expected for the price.
Loved
Reporting
Solid, with a couple of rough edges
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Reporting depth
Solid, with a couple of rough edges
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Support responsiveness
Complaints
Documentation
Sensible defaults
Does what it says. The onboarding was better than I expected for the price.
Loved
Onboarding
Complaints
Documentation
Sensible defaults
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Limited integrations
Straightforward and fast
Good product held back slightly by thin documentation on the advanced features.
Loved
Reliability
Complaints
Documentation
Showing 8 of 13 reviews.
Problems reported (2)
Billing page shows the wrong currency
Accounts billed in EUR see totals rendered with a dollar sign, though the amount charged is correct.
Email notifications stop after an SSO change
Switching the workspace to SSO silently unsubscribes existing members from all notification email until they re-save preferences.