BetterReviews
Tidewave reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
28
Reviews in view
22
Verified
4.5
Average rating
81%
Platform verified rate
Send-time recommendations actually moved engagement
We saw a measurable lift after letting it pick windows for two of our four accounts. The other two were flat, which they were upfront about being likely for low-volume accounts.
Loved
Send-time model, honest expectations
Complaints
Small network coverage
Held up as we grew
Good value at our size. I would want more depth if we doubled the team.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Better than what we left
The API is clean and documented, which made our integration a one-day job.
Loved
Reliability
Complaints
Limited integrations
Replaced two tools with this
We had one billing mix-up which was corrected the same week without argument.
Loved
Ease of use
Complaints
Limited integrations
Replaced two tools with this
Good value at our size. I would want more depth if we doubled the team.
Loved
Reporting
Complaints
Reporting depth
Good fit for a small team
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reliability
Complaints
Advanced settings are buried
Solid, with a couple of rough edges
Took a couple of weeks to settle into it. Worth pushing through the first fortnight.
Loved
Price
Straightforward and fast
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Integrations
Replaced two tools with this
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reporting
Complaints
Price at the top tier
Straightforward and fast
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Mobile experience
Straightforward and fast
Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.
Loved
Reliability
Complaints
Advanced settings are buried
Better than what we left
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Reliability
Complaints
Price at the top tier
Worth the switch
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Support responsiveness
Complaints
Reporting depth
Straightforward and fast
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Straightforward and fast
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Reliability
Complaints
Price at the top tier
Good fit for a small team
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Onboarding
Complaints
Documentation
Straightforward and fast
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Performance
Reliable day to day
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Integrations
Does the job without drama
Good value at our size. I would want more depth if we doubled the team.
Loved
Reporting
Complaints
Occasional slow support
Replaced two tools with this
The reporting finally gave our lead something to take into the monthly review.
Loved
Onboarding
Complaints
Limited integrations
Replaced two tools with this
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Documentation
Replaced two tools with this
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Price
Complaints
Limited integrations
Worth the switch
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Reporting
Complaints
Price at the top tier
Sensible defaults
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Performance
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Volume raises confidence. It does not overpower quality.
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Reputation compounds
Reviewers whose contributions are consistently marked helpful influence the score more.
Recency matters
Recent evidence weighs more, but history stays visible so you can see the trajectory.
Bursts get flagged
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