Hugo Osei
Category Expert@hugoosei · contributing since Feb 8, 2025
764
Reputation
7
Reviews written
2
Problems reported
27
Helpful votes
Reviews (7)
Better than what we left
A few rough edges in the UI, but the underlying engine is dependable.
Loved
Reporting
Sensible defaults
Stable and predictable. I have stopped thinking about it, which is the compliment.
Loved
Integrations
Complaints
Occasional slow support
Straightforward and fast
Stable and predictable. I have stopped thinking about it, which is the compliment.
Loved
Reliability
Complaints
Occasional slow support
Better than what we left
Good value at our size. I would want more depth if we doubled the team.
Loved
Integrations
Complaints
Occasional slow support
Sensible defaults
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Performance
Solid, with a couple of rough edges
We evaluated four options and picked this one on support responsiveness. No regrets.
Loved
Reporting
Problems reported (2)
Search returns stale results after a rename
Renaming an item leaves the old name in the search index for several hours, so colleagues cannot find it by its current name.
API responses omit rate-limit headers
There is no way to see remaining quota before being throttled, so clients can only back off after a 429.