BetterReviews
Ticketwell reviews
A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.
32
Reviews in view
32
Verified
4.3
Average rating
81%
Platform verified rate
Fine, not flashy
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Complaints
Reporting depth
Straightforward and fast
The templates saved us more time than I expected. Small thing, big effect.
Loved
Integrations
Complaints
Advanced settings are buried
Does the job without drama
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Documentation
Does the job without drama
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Occasional slow support
Solid, with a couple of rough edges
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reporting
Complaints
Advanced settings are buried
Solid, with a couple of rough edges
Support answered within a few hours both times I needed them.
Loved
Ease of use
Complaints
Reporting depth
Good fit for a small team
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Performance
Complaints
Price at the top tier
Good fit for a small team
Does what it says. The onboarding was better than I expected for the price.
Loved
Support responsiveness
Complaints
Limited integrations
Good fit for a small team
Would recommend for a small team. Larger orgs will want the higher tier.
Loved
Support responsiveness
Complaints
Limited integrations
Worth the switch
The API is clean and documented, which made our integration a one-day job.
Loved
Price
Complaints
Reporting depth
Sensible defaults
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Performance
Sensible defaults
The API is clean and documented, which made our integration a one-day job.
Loved
Price
Complaints
Limited integrations
Support is the differentiator
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Performance
Complaints
Mobile experience
Fine, not flashy
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Integrations
Complaints
Reporting depth
Support is the differentiator
The templates saved us more time than I expected. Small thing, big effect.
Loved
Reliability
Fine, not flashy
Does what it says. The onboarding was better than I expected for the price.
Loved
Reporting
Solid, with a couple of rough edges
Pricing is honest and the free tier was enough to prove it before we paid.
Loved
Ease of use
Complaints
Reporting depth
Reliable day to day
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Price
Better than what we left
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Held up as we grew
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Reporting
Complaints
Reporting depth
Straightforward and fast
Reliable. In four months we have had one short outage and it was communicated properly.
Loved
Support responsiveness
Complaints
Price at the top tier
Straightforward and fast
The core workflow is well thought through. Some of the settings are buried.
Loved
Ease of use
Complaints
Occasional slow support
Sensible defaults
The core workflow is well thought through. Some of the settings are buried.
Loved
Ease of use
Complaints
Advanced settings are buried
Fine, not flashy
Does what it says. The onboarding was better than I expected for the price.
Loved
Onboarding
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