Ticketwell
UnclaimedIssues and customer tickets in one queue.
BetterScore
Avg rating
4.4
36 reviews · 32 verified
Would recommend
86%
4★ and above
Resolution rate
100%
2 of 2 problems
Median first response
4h
100% of problems answered
Open problems
0
0 users affected
About
Ticketwell links a customer ticket to the engineering issue behind it, and notifies every reporter when the fix ships.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 80.9 in Issue Tracking is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Reliability
- · Integrations
- · Onboarding
- · Support responsiveness
- · Reporting
- · Ease of use
- · Performance
- · Price
Common complaints
- · Reporting depth
- · Advanced settings are buried
- · Documentation
- · Occasional slow support
- · Price at the top tier
- · Limited integrations
- · Mobile experience
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
0
Resolved
2
User-confirmed
1
Median resolution
5d
Permissions do not apply to nested items
Restricting a parent container leaves items nested inside it readable by anyone with a direct link.
Session expires without warning mid-edit
The session ends silently while editing, and unsaved work is lost on the next save attempt with no warning beforehand.
Reviews
32 of 36 reviews come from verified users.
4.4
36 reviews
Fine, not flashy
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Reliability
Complaints
Reporting depth
Straightforward and fast
The templates saved us more time than I expected. Small thing, big effect.
Loved
Integrations
Complaints
Advanced settings are buried
Does the job without drama
The API is clean and documented, which made our integration a one-day job.
Loved
Onboarding
Complaints
Documentation
Does the job without drama
It scaled with us from two seats to eleven without a repricing conversation.
Loved
Support responsiveness
Complaints
Occasional slow support