Sendhaven reviews

Deliverability tooling is a category above

Per-domain reputation monitoring caught a warm-up problem before it cost us a send. Segmentation is fast on a two million contact list. Pricing gets steep past the mid tier.

Reliable day to day

Reliable. In four months we have had one short outage and it was communicated properly.

Solid, with a couple of rough edges

We had one billing mix-up which was corrected the same week without argument.

Good fit for a small team

The reporting finally gave our lead something to take into the monthly review.

Reliable day to day

The core workflow is well thought through. Some of the settings are buried.

Support answered on a Sunday during an incident

We had a bounce spike from a bad import. First response in eighteen minutes, root cause the same day, and they published the incident publicly. That is why we renewed.

Does the job without drama

We use maybe sixty percent of it. That sixty percent works very well.

Replaced two tools with this

We use maybe sixty percent of it. That sixty percent works very well.

Excellent engine, ageing editor

The sending side is superb. The template editor is the weakest part — our designers rebuild in HTML rather than fight it. Roadmap says a new editor is in beta.

Straightforward and fast

Support answered within a few hours both times I needed them.

Solid, with a couple of rough edges

The API is clean and documented, which made our integration a one-day job.

Held up as we grew

Good product held back slightly by thin documentation on the advanced features.

Replaced two tools with this

Fine for what we need. Not the most powerful option but the least annoying.

Straightforward and fast

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Reliable day to day

Migration was smoother than the last two tools we tried. Data came across intact.

Fine, not flashy

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Held up as we grew

Six months in and it still does the job. Nothing surprising, which is the point.

Sensible defaults

Easy to hand over to a junior marketer, which was the deciding factor for us.

Good fit for a small team

We use maybe sixty percent of it. That sixty percent works very well.

Held up as we grew

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Straightforward and fast

Six months in and it still does the job. Nothing surprising, which is the point.

Straightforward and fast

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Reliable day to day

We had one billing mix-up which was corrected the same week without argument.

Fine, not flashy

A few rough edges in the UI, but the underlying engine is dependable.