Balancebook reviews

Good fit for a small team

We evaluated four options and picked this one on support responsiveness. No regrets.

Reliable day to day

Stable and predictable. I have stopped thinking about it, which is the compliment.

Worth the switch

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Fine, not flashy

We evaluated four options and picked this one on support responsiveness. No regrets.

Straightforward and fast

Good product held back slightly by thin documentation on the advanced features.

Worth the switch

Would recommend for a small team. Larger orgs will want the higher tier.

Worth the switch

A few rough edges in the UI, but the underlying engine is dependable.

Does the job without drama

Support answered within a few hours both times I needed them.

Replaced two tools with this

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Good fit for a small team

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Worth the switch

The core workflow is well thought through. Some of the settings are buried.

Solid, with a couple of rough edges

Migration was smoother than the last two tools we tried. Data came across intact.

Does the job without drama

The core workflow is well thought through. Some of the settings are buried.

Sensible defaults

Stable and predictable. I have stopped thinking about it, which is the compliment.

Good fit for a small team

Good value at our size. I would want more depth if we doubled the team.

Straightforward and fast

Fine for what we need. Not the most powerful option but the least annoying.

Support is the differentiator

Six months in and it still does the job. Nothing surprising, which is the point.

Reliable day to day

Reliable. In four months we have had one short outage and it was communicated properly.

Fine, not flashy

The API is clean and documented, which made our integration a one-day job.

Does the job without drama

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Does the job without drama

Support answered within a few hours both times I needed them.

Reliable day to day

The API is clean and documented, which made our integration a one-day job.

Solid, with a couple of rough edges

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Better than what we left

Six months in and it still does the job. Nothing surprising, which is the point.