Serptide reviews

Better than what we left

Would recommend for a small team. Larger orgs will want the higher tier.

Worth the switch

Took a couple of weeks to settle into it. Worth pushing through the first fortnight.

Solid, with a couple of rough edges

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Good fit for a small team

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Sensible defaults

Does what it says. The onboarding was better than I expected for the price.

Does the job without drama

Good product held back slightly by thin documentation on the advanced features.

Better than what we left

Support answered within a few hours both times I needed them.

Solid, with a couple of rough edges

We use maybe sixty percent of it. That sixty percent works very well.

Good fit for a small team

Fine for what we need. Not the most powerful option but the least annoying.

Does the job without drama

The reporting finally gave our lead something to take into the monthly review.

Good fit for a small team

Not perfect, but every problem we have raised got an answer and most got fixed.

Held up as we grew

The reporting finally gave our lead something to take into the monthly review.

Solid, with a couple of rough edges

Not perfect, but every problem we have raised got an answer and most got fixed.

Fine, not flashy

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Better than what we left

We use maybe sixty percent of it. That sixty percent works very well.

Sensible defaults

Does what it says. The onboarding was better than I expected for the price.

Sensible defaults

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Reliable day to day

Migration was smoother than the last two tools we tried. Data came across intact.

Solid, with a couple of rough edges

The core workflow is well thought through. Some of the settings are buried.

Replaced two tools with this

Migration was smoother than the last two tools we tried. Data came across intact.

Sensible defaults

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Does the job without drama

Fast, and it stays fast as our volume grows. That is rarer than it should be.

Worth the switch

We evaluated four options and picked this one on support responsiveness. No regrets.

Held up as we grew

Good value at our size. I would want more depth if we doubled the team.