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A five-star average across unrelated jobs tells you very little. Every review here names the job it applies to, and verified users carry more weight than anonymous ones.

42

Reviews in view

35

Verified

4.3

Average rating

81%

Platform verified rate

Amara BergVerified user2mo ago
for Help Desk

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Ease of use

Complaints

Mobile experience

0 found this helpful
Tomas NowakVerified user3mo ago
for Live Chat

Solid, with a couple of rough edges

Does what it says. The onboarding was better than I expected for the price.

Loved

Performance

Complaints

Advanced settings are buried

3 found this helpful
Paulo CostaVerified user3mo ago
for Help Desk

Support is the differentiator

Not perfect, but every problem we have raised got an answer and most got fixed.

Loved

Price

Complaints

Documentation

6 found this helpful
Lucia VegaVerified user3mo ago
for Live Chat

Worth the switch

Not perfect, but every problem we have raised got an answer and most got fixed.

Loved

Onboarding

6 found this helpful
Oskar NovakUnverified4mo ago
for Live Chat

Solid, with a couple of rough edges

The API is clean and documented, which made our integration a one-day job.

Loved

Price

Complaints

Documentation

3 found this helpful
Nils ChenVerified user4mo ago
for Help Desk

Sensible defaults

We had one billing mix-up which was corrected the same week without argument.

Loved

Onboarding

Complaints

Price at the top tier

0 found this helpful
Mei BauerVerified user5mo ago
for Help Desk

Good fit for a small team

The reporting finally gave our lead something to take into the monthly review.

Loved

Ease of use

Complaints

Documentation

7 found this helpful
Piotr PetrovVerified user5mo ago
for Help Desk

Worth the switch

It scaled with us from two seats to eleven without a repricing conversation.

Loved

Ease of use

Complaints

Price at the top tier

4 found this helpful
Rhea AndersenVerified user5mo ago
for Live Chat

Held up as we grew

The API is clean and documented, which made our integration a one-day job.

Loved

Performance

Complaints

Mobile experience

7 found this helpful
Kwame OkoyeVerified user5mo ago
for Help Desk

Held up as we grew

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Onboarding

Complaints

Price at the top tier

5 found this helpful
Elena RossiVerified user6mo ago
for Help Desk

Better than what we left

Does what it says. The onboarding was better than I expected for the price.

Loved

Ease of use

Complaints

Advanced settings are buried

5 found this helpful
Leila LindqvistVerified user7mo ago
for Help Desk

Replaced two tools with this

The templates saved us more time than I expected. Small thing, big effect.

Loved

Support responsiveness

Complaints

Reporting depth

1 found this helpful
Anya OseiVerified user7mo ago
for Help Desk

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Reporting

0 found this helpful
Ivy BakkerVerified user7mo ago
for Help Desk

Good fit for a small team

Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.

Loved

Reporting

7 found this helpful
Sanne BakkerVerified user8mo ago
for Live Chat

Support is the differentiator

We evaluated four options and picked this one on support responsiveness. No regrets.

Loved

Integrations

Complaints

Limited integrations

5 found this helpful
Amara BergVerified user8mo ago
for Help Desk

Good fit for a small team

Good value at our size. I would want more depth if we doubled the team.

Loved

Support responsiveness

Complaints

Reporting depth

8 found this helpful
Oskar VegaUnverified9mo ago
for Help Desk

Does the job without drama

Stable and predictable. I have stopped thinking about it, which is the compliment.

Loved

Reliability

Complaints

Occasional slow support

2 found this helpful
Theo MensahUnverified9mo ago
for Help Desk

Good fit for a small team

Migration was smoother than the last two tools we tried. Data came across intact.

Loved

Reliability

Complaints

Reporting depth

2 found this helpful
Vera DuarteVerified user9mo ago
for Help Desk

Sensible defaults

Solid day-to-day. We hit one limitation on reporting but support suggested a workable path.

Loved

Price

Complaints

Mobile experience

0 found this helpful
Rhea TanakaUnverified10mo ago
for Live Chat

Worth the switch

We use maybe sixty percent of it. That sixty percent works very well.

Loved

Support responsiveness

Complaints

Documentation

6 found this helpful
Priya MarquesVerified user11mo ago
for Help Desk

Good fit for a small team

The core workflow is well thought through. Some of the settings are buried.

Loved

Ease of use

Complaints

Occasional slow support

6 found this helpful
Freya ChenVerified user11mo ago
for Help Desk

Worth the switch

Easy to hand over to a junior marketer, which was the deciding factor for us.

Loved

Onboarding

Complaints

Reporting depth

8 found this helpful
Bruno WeberVerified user1y ago
for Help Desk

Fine, not flashy

We had one billing mix-up which was corrected the same week without argument.

Loved

Reporting

3 found this helpful
Ondine ChenVerified user1y ago
for Help Desk

Straightforward and fast

Good product held back slightly by thin documentation on the advanced features.

Loved

Price

Complaints

Price at the top tier

3 found this helpful

Showing 24 of 42 reviews. Narrow by job or product to see more.

How reviews are weighted

Volume raises confidence. It does not overpower quality.

Verified beats anonymous

Work-email and billing verification carry materially more weight than an unverified account.

Reputation compounds

Reviewers whose contributions are consistently marked helpful influence the score more.

Recency matters

Recent evidence weighs more, but history stays visible so you can see the trajectory.

Bursts get flagged

Sudden volume from one referrer, shared fingerprints or vendor IP ranges trigger review.