Freya Chen
VerifiedTrusted Reviewer@freyachen · contributing since Dec 13, 2024
657
Reputation
13
Reviews written
2
Problems reported
52
Helpful votes
Reviews (13)
Held up as we grew
Six months in and it still does the job. Nothing surprising, which is the point.
Loved
Onboarding
Complaints
Limited integrations
Better than what we left
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Integrations
Complaints
Occasional slow support
Better than what we left
Good value at our size. I would want more depth if we doubled the team.
Loved
Support responsiveness
Complaints
Advanced settings are buried
Replaced two tools with this
Migration was smoother than the last two tools we tried. Data came across intact.
Loved
Support responsiveness
Complaints
Occasional slow support
Worth the switch
Easy to hand over to a junior marketer, which was the deciding factor for us.
Loved
Onboarding
Complaints
Reporting depth
Solid, with a couple of rough edges
Stable and predictable. I have stopped thinking about it, which is the compliment.
Loved
Performance
Complaints
Reporting depth
Held up as we grew
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Reliability
Complaints
Reporting depth
Reliable day to day
Fast, and it stays fast as our volume grows. That is rarer than it should be.
Loved
Support responsiveness
Complaints
Mobile experience
Showing 8 of 13 reviews.
Problems reported (2)
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.
Webhook retries deliver a duplicate payload
A failed webhook is retried without an idempotency key, so downstream systems process the same event twice.