Replybox
UnclaimedShared inbox, tickets and chat in one queue.
BetterScore
Avg rating
4.3
42 reviews · 35 verified
Would recommend
90%
4★ and above
Resolution rate
67%
2 of 3 problems
Median first response
8h
100% of problems answered
Open problems
1
26 users affected
About
Replybox merges every support channel into a single queue, so a customer who emailed then chatted is one conversation.
Use-case ranks
A product can rank very differently depending on the job it is being judged for.
Score breakdown
How the BetterScore of 84.7 in Help Desk is composed.
Verified rating, recommendation rate, sentiment
Resolved rate, response speed, user confirmation
Verified users, depth, anomaly checks
Primary-use votes, workflow match
Helpful replies, Q&A, founder participation
Recent improvements, sentiment trend, release activity
Follows, saves, likes, qualified profile visits
Confidence: medium. Sponsored placements contribute zero points to this score.
Loved for, and complained about
Themes extracted from verified review pros and cons.
Loved for
- · Ease of use
- · Performance
- · Price
- · Onboarding
- · Support responsiveness
- · Reporting
- · Integrations
- · Reliability
Common complaints
- · Mobile experience
- · Advanced settings are buried
- · Documentation
- · Price at the top tier
- · Reporting depth
- · Limited integrations
- · Occasional slow support
Problems
The public issue record. Open problems are as informative as resolved ones — so is how fast the company answered.
Open
1
Resolved
2
User-confirmed
1
Median resolution
6d
Deleted members still appear in reports
Removed users continue to show in historical reporting with no indication they no longer have access.
Audit log omits deletions
Created and updated events are recorded but deletions are not, which leaves a gap in the trail during a compliance review.
Rapid submit creates duplicate records
Double-clicking the save button creates two records because the control is not disabled while the request is in flight.
Reviews
35 of 42 reviews come from verified users.
4.3
42 reviews
Good fit for a small team
Replaced two tools with this one. Setup took an afternoon and the team stopped asking questions.
Loved
Ease of use
Complaints
Mobile experience
Solid, with a couple of rough edges
Does what it says. The onboarding was better than I expected for the price.
Loved
Performance
Complaints
Advanced settings are buried
Support is the differentiator
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Price
Complaints
Documentation
Worth the switch
Not perfect, but every problem we have raised got an answer and most got fixed.
Loved
Onboarding